Associate Chief Medical Officer (ACMO), Ambulatory

Memorial Sloan Kettering Cancer Center•New York, NY

1d•Onsite

About The Position

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. The Associate Chief Medical Officer (ACMO) for Ambulatory is a Senior Physician Executive responsible for strategic, clinical, and operational oversight of ambulatory cancer services across MSK’s sites. The ACMO directs a high-performing team of site Medical Directors in a triad partnership model and ensures goals align with enterprise strategy and priorities, such as clinical excellence, access and patient flow, quality and safety, and patient and workforce experience. This position plays a key role in advancing a coordinated, high-reliability, patient-centered system of care delivery. The administrative effort for this role is 50-60%.

Requirements

Ability to maintain strategic supervision of clinical and operational performance across several ambulatory facilities.
Proven skill in building alignment with interdisciplinary leaders to coordinate standards, workflows, and organizational priorities.
Expertise in partnering to set targets and implement programming strategies that match provider resources with patient demand.
Skill in embedding safety, operational integrity, and HRO principles within daily tasks and directing data-informed improvement efforts.
Strong interest in participating in planning, budgeting, and finding opportunities for operational efficiency and service growth.
Ability to lead and make decisions in complex, ambiguous environments, with a proven focus on performance improvement initiatives.
Submit a cover letter as part of your application.
Include a 40%-50% clinical role.

Responsibilities

Lead all aspects of coordinating the operational and clinical performance of ambulatory sites.
Guide the Site Medical Directors and ensure uniform application of clinical standards, protocols, and workflows.
Champion the triad leadership model to ensure alignment across medical, nursing, and administrative functions.
Partner with Department Chairs and Service Chiefs to coordinate faculty deployment, clinical efficiency, and patient coverage across practices.
Drive integration and consistency in workflows across all sites.
Foster faculty involvement in clinical care, research, and education.
Collaborate with Access and Departmental leadership to optimize scheduling, referral management, and capacity utilization.
Set access and efficiency targets for sites in collaboration with clinical and administrative partners.
Implement enterprise clinical programming strategy by aligning provider distribution with site-specific service needs.
Strategically align provider expertise and site placement to support patient demand and program objectives.
Monitor Press Ganey and other patient experience metrics across all ambulatory sites; identify trends and lead improvement initiatives.
Implement standard processes to address patient concerns, complaints, and feedback in a timely and respectful manner.
Collaborate with Patient Relations to develop strategies that improve every aspect of the ambulatory care journey.
Support initiatives that improve continuity of care, including clear flows across outpatient settings.
Implement strategies to address and manage patient incivility, ensuring the safety and well-being of staff and clinicians.
Partner with quality, safety and regulator leaders to implement enterprise-level performance standards.
Integrate High-Reliability Organization (HRO) principles into everyday site operations and practice transformation initiatives.
Facilitate proactive risk mitigation across ambulatory sites.
Act as a mentor and guide to site Medical Directors and clinical faculty.
Collaborate with the Departmental leadership on physician recruitment efforts.
Foster a culture of psychological safety, teamwork, and professional growth.
Lead efforts to improve onboarding, engagement, and retention of ambulatory clinicians.
Support faculty involvement in clinical care, research, and educational initiatives.
Collaborate with research administration to support clinical trial operational efficiency.
Participate in enterprise-wide ambulatory goal setting and site development.
Support annual budgeting, volume forecasting, and resource planning for ambulatory services.
Find opportunities for cost reduction, operational efficiency, and service expansion.