Associate Category Merchant-Framingham, MA

Staples Canada • Framingham, MA

3h • Hybrid

About The Position

As an Associate Category Merchant for Staples, you will be responsible for managing travel and new services in both retail and online. Category responsibilities include passport photos, expedited passports, TSA PreCheck, notary, and new service development. This is a diverse portfolio with opportunities that are perfect for an up-and-coming Merchant. Be a part of a team that's leading the way with services. The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what’s possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

Requirements

• Bachelor’s Degree
• Minimum of 3 years of total experience in buying related functions (Buying-Merchandising, Planning, Inventory Management).
• General knowledge of industry trends, service portfolio planning, customer adoption and buying behavior, operational execution, and integrated marketing strategies.
• Knowledge and understanding of financial analysis and forecasting.
• Negotiation skills, Influencing skills, verbal and written communication skills.

Nice To Haves

• Intermediate to advance Microsoft and Excel skills a must.
• Ability to drive sales and margin results.
• Ability to build partnerships

Responsibilities

• Develop a deep understanding of customer travel needs, purchase behavior, and service adoption, along with trends, vendors, and emerging offerings in the travel‑services marketplace (e.g., identity verification, expedited travel, membership‑based services).
• Partner with senior leadership to develop and execute category strategies that drive sales, margin, and customer engagement using vendor performance, market share, and industry insights.
• Own the service portfolio by evaluating, selecting, and recommending core and emerging travel service offerings, pilots, and enhancements for leadership approval.
• Lead vendor negotiations across pricing, revenue share, funding, rebates, promotional support, marketing investment, and contractual terms to improve total economics.
• Collaborate with vendors to develop and execute joint business and marketing plans that drive awareness, conversion, and attach across channels.
• Manage assigned travel service categories to optimize service availability, penetration, and profitability while minimizing operational complexity and risk.
• Own category financial performance, including forecasts, budgets, and variance analysis; partner with Planning and Finance to review and approve forecasts and clearly communicate results and drivers to senior leadership.
• Interpret P&Ls, vendor scorecards, customer insights, and external market data to identify performance trends, risks, and growth opportunities.
• Work cross‑functionally with Marketing, Digital, Stores, Operations, Legal, Finance, Supply Chain, and Portfolio teams to ensure successful execution, compliance, and lifecycle management of travel services.

Benefits

• Bonus plan and generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours, 4 days in the office, and 1 day remote
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level