Associate Care & Support Advisor

Ulta Beauty, Inc. • Bolingbrook, IL

6d

About The Position

Authentic. Supportive. Fun. To experience human resources at Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy. After all, success breeds opportunity, and the opportunities to help drive an organization at the top of its game to even greater heights are as uncommon as they are satisfying.
It’s fast, it’s ambitious, it’s anchored in trust. With the chance to move or flex based on new or existing interests and passions. If you want that rare culture of lived values, where “team” truly means something. Where the drive for excellence is balanced with a genuine desire to help and encourage. And where the mark you make will be seen and recognized—we challenge you to dream bigger. To imagine the possibilities.
THE IMPACT YOU CAN HAVE
Under general supervision, provides tier-one human resources support to the retail stores, districts and Corporate. Handles all associate questions on PS policy, benefits, and procedures through the We Care Let’s Talk PS hotline, ACSC emails and direct communication. Provides first level coaching support to the Stores and Corporate Office to resolve associate concerns and issues by assisting with resolution, resources, and escalation to second level support partners. Acts as a Center of Excellence liaison for our PS and field partners.
The responsibilities of an Advisor also include coordination and gathering relevant data for internal and external partners relative to associate employment. Executes associate data changes and ensures accurate, compliant associate files while supporting HR systems, the onboarding of associates and providing organizational support during disasters

Requirements

• Excellent communication, interpersonal, critical thinking, and problem-solving skills.
• High level of discretion and judgment, particularly when dealing with confidential matters
• Ability to effectively interact with associates at all levels within the organization.
• Ability to work in a team environment and adjust work schedule according to the business needs.
• Ability to work in fast paced and sensitive environment.
• Ability to handle multiple projects and caseload simultaneously while providing excellent client service.
• Undergraduate degree (relevant field), two years relevant work experience or a combination of education and relevant work experience
• Technically proficient - particularly in MS Outlook, SAP, Word and Excel - with ability to learn additional programs and systems as needed.

Nice To Haves

• Professional in Human Resources (PHR) certification preferred.

Responsibilities

• Intake Specialist: Deliver "friendly" associate experiences while serving with integrity and accurate policy interpretation. Utilize expertise to respond and gather intake to calls and email request for timely resolution. Demonstrated prioritization of incoming work to meet expectations of the requestors and decision-making indicative of the service levels we need to deliver as a center.
• Business Metric Tracking and Analytics: Compile and analyze data on calls/email/compliance reports for trends, areas of improvement and opportunities monthly. Proactively coach, train and develop associates based on findings to address future needs of business. Share best practices with the PS team to drive consistency and improve output of the team.
• Agency Claims and Documentation: Proper and timely processing of legal document request, unemployment claims and utilization of work number. Ensure proper handling of verifications of employee data for mortgage, credit and employment.
• Associate Records/File Maintenance: Accurate and timely management of incoming associate items to associate files. Handling daily responsibilities with the load, mail, EFM, agency claims and associate changes/SAP.
• Process Implementation - Ensure successful implementation of all new work.
• Targeted Projects - Timely completion of assigned project work

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees