Associate Branch Operations

Chamberlain Group•San Antonio, TX

3d•$19 - $29•Onsite

About The Position

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise. CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving and professionalism are all supplementary factors to your success in these fast paced, dynamic positions. This role is in the CPSG Operations function. A successful incumbent is expected to (i) Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc., and (ii) Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service. Requires minimum of 2 years customer care experience, manufacturing or distribution environment and a minimum of a High school diploma/GED.. Customer Service Retail Branch Overview: Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc. Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment Assist with inventory tracking, maintenance and overall restocking efforts of the branch Meet and greet all will call customers and ensure their orders are completed expeditiously Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions Operate forklift and other branch equipment as required This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams Protect CPSG’s reputation by keeping information confidential Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Requirements

High school diploma/GED
Minimum of 2 years customer care experience, manufacturing or distribution environment
Excellent communication, organization and problem-solving skills; strong computer skills

Nice To Haves

Some college or equivalent experience
Proficiency in Spanish
Contribute to the team effort by accomplishing related results and participating on projects as needed
Share our immediate openings with your circle of friends, business Associates and family members. We have awesome opportunities

Responsibilities

Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
Assist with inventory tracking, maintenance and overall restocking efforts of the branch
Meet and greet all will call customers and ensure their orders are completed expeditiously
Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
Operate forklift and other branch equipment as required
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies