Branch Associate - Field Operations
About The Position
The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. Branch Associate– Fuquay-Varina, NC 📍 Location: Fuquay-Varina, NC 📅Schedule: Monday-Friday | Day Shift 💲 Hourly Range: Depending on experience About Us SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. We’re Hiring a Branch Associate! Do you have a background in front counter sales along with customer service? Are you passionate about building relationships? Do you enjoy being involved in several aspects of a Company? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company? If so, we are looking for you to join our exceptional team as a Front Counter Associate in What You’ll Do As a Branch Associate in Fuquay-Varina , you’ll be at the heart of our operations supporting customers, sales teams, and branch operations:
Requirements
- Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
- Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
- Growth Mindset: Eager to learn our products and anticipate customer needs.
- Initiative: A proactive team player with a can-do attitude who steps in to help without being asked.
- Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
- Tech-Savvy: Comfortable navigating systems and assisting customers digitally.
- Organized & Detail-Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
Nice To Haves
- Bilingual a Plus!
Responsibilities
- Be the face of SouthernCarlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
- Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
- Support branch operations by assisting sales reps and managers, and pulling orders.
- Keep our showroom organized, merchandised, and ready to impress.
- Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!
- Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
- Partner with internal teams such as Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
- Perform other duties and responsibilities as assigned to support operational success.
Benefits
- Comprehensive Benefits – Medical, Dental, Vision
- Retirement – 401(k) with company match
- Time Off – Paid Time Off (PTO) and holidays
- Career Growth – Advancement opportunities with a growing national brand
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
