Associate Branch Manager Tree Care
About The Position
At Gothic Landscape, we are about delivering extraordinary customer service, building authentic, relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As the largest family-owned and operated landscaping company in the nation, we never forget why we do what we do and who makes it all possible. Together, we create something unique that keeps on growing year after year. At Gothic, an effective Leader is someone who has been described as having: Integrity, drive, endurance and enthusiasm. Building effective teams with a moral ethical character and doing whats right for our clients and employees are just a few important factors of being an effective leader with Gothic. This position will be located in the Greater Orange County, CA Responsibilities of the ASSOCIATE BRANCH MANAGER TREE CARE role will include, but not limited to: Responsible for tree care & maintenance operations in achieving its overall objectives of quality, retention, growth and profitability This may include, evaluating trees for diseases/pathogens and proposing treatments where appropriate Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience Ensures that our operations team have the tools they need to perform their jobs satisfactorily including people and equipment, a detailed budget, etc. Personally inspects jobs to assess our quality on jobs and the game plan that our operations employees are employing to achieve our objectives. Oversees branch team building, training and development programs Continually takes the pulse of clients through informal telephone conversations, lunch meetings, industry events, etc. and formal customer satisfaction surveys. Ensures that we respond quickly and properly to all reasonable customer requests Ensures that all Branch employees understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives Ensures the team is continually developing bench strength within the field and management teams to facilitate expected growth. Promoting from within is always preferred whenever possible Partners with our Business Developer to increase market growth with new prospective clients Prepares appropriate annual, monthly, and weekly business plans for the operations Are you the right fit for this role? Skills & experience that are necessary as an Associate Branch Manager Tree Care will include, but not limited to: ISA Certified Arborist certification is required Qualified Applicator License (Pesticide or Fertilizer) is highly preferred Bachelor's degree (B. A. or B. S.) from four-year college or university is highly preferred Minimum of 5 years of tree and landscape experience with a minimum of 3 years of leadership experience Strong leadership skills to coach & develop teams Solid organizational & time management skills Extensive experience in client management, problem resolution and direct management of P&L financials is required Bilingual in Spanish and English is highly preferred
Requirements
- ISA Certified Arborist certification is required
- Minimum of 5 years of tree and landscape experience with a minimum of 3 years of leadership experience
- Strong leadership skills to coach & develop teams
- Solid organizational & time management skills
- Extensive experience in client management, problem resolution and direct management of P&L financials is required
Nice To Haves
- Qualified Applicator License (Pesticide or Fertilizer) is highly preferred
- Bachelor's degree (B. A. or B. S.) from four-year college or university is highly preferred
- Bilingual in Spanish and English is highly preferred
Responsibilities
- Responsible for tree care & maintenance operations in achieving its overall objectives of quality, retention, growth and profitability
- This may include, evaluating trees for diseases/pathogens and proposing treatments where appropriate
- Ensure high standards of customer satisfaction and jobsite quality, address operational issues, and implement processes to improve customer experience
- Ensures that our operations team have the tools they need to perform their jobs satisfactorily including people and equipment, a detailed budget, etc.
- Personally inspects jobs to assess our quality on jobs and the game plan that our operations employees are employing to achieve our objectives.
- Oversees branch team building, training and development programs
- Continually takes the pulse of clients through informal telephone conversations, lunch meetings, industry events, etc. and formal customer satisfaction surveys.
- Ensures that we respond quickly and properly to all reasonable customer requests
- Ensures that all Branch employees understand the overall company objectives as well as their individual departmental objectives and that they work together to achieve the stated objectives
- Ensures the team is continually developing bench strength within the field and management teams to facilitate expected growth. Promoting from within is always preferred whenever possible
- Partners with our Business Developer to increase market growth with new prospective clients
- Prepares appropriate annual, monthly, and weekly business plans for the operations
Benefits
- Healthcare benefit program & 401K match program
- 9 paid holidays per year with paid vacation & sick leave
- Company paid take home vehicle, cell phone, laptop
- Fun and fast-paced working environment with a great work-life balance
- Paid training/certification and career advancement
- Gothics company culture fosters growth, inspires longevity and rewards mutual loyalty
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
