Associate BIT Engineer, Post Production

Walmart • Atlanta, GA

13d

About The Position

The primary role of the Associate BIT Engineer for Post Production Technology will be to provide Tier 2 support for media creation workstations and infrastructure for News and Sports. The core responsibilities include managing and resolving requests from clients, maintenance, and patching of systems. As your domain expertise grows, there will be opportunities to design and evolve post production workflows. The position requires fluency with Adobe Creative Cloud suite, and knowledge in various edit and graphics tools such as Cinema4D, Davinci Resolve, plugins, render farms, desktop virtualization, storage, MAM/PAM and video standards and compressions. A willingness to maintain a flexible schedule in support of production changes, perform varied tasks under some supervision and attentively listen and resolve client problems are essential to be successful in this position

Requirements

• 1-3 years' experience working with media professionals and/or production systems
• College degree, trade certification or equivalent M&E work experience
• Familiar with core business, process analysis, quantitative analysis, communication, and information technology concepts. This can have been in an academic setting, or as part of an existing/previous full-time or part-time professional role.
• Must possess basic knowledge of desktop computing and virtualized environments running Window/Linux/Mac operating systems; data storage and transfer fundamentals; and basic network infrastructure design and security best practices.
• Must be able to recognize trends and patterns, perform qualitative and quantitative analysis, and interpret results.
• Must have strong client service orientation and ability to prioritize work, anticipate needs, and maintain composure in a fast moving & demanding environment.
• Must be able to demonstrate understanding of troubleshooting & root-cause analysis
• Must be able to communicate effectively and tactfully with all levels of personnel within and external to the organization and quickly assimilate new business & technology concepts.
• Must be able to work all shifts associated with 24x7x365 production environments, including on-call shifts
• Must be able to lift 50lbs

Responsibilities

• Solve problems reported by customers in ServiceNow
• Document system changes, problem resolution and author/update process and workflow documentation in company CRM
• Develop and publish end user training material
• Conduct experiments with new products/features/versions in development environments to ensure targeted outcomes do not impede production, performance or conflict with WBD security standards
• Collaborate closely with peers and clients to address issues, communicate expected outcomes, and set expectations for both scheduled and unscheduled work
• Assist with the onboarding of users into companywide production systems and SaaS
• Build, configure & troubleshoot full-stack complex ecosystems of media systems, including networking, Media Asset Management, AV routing, and desktop virtualization
• Manage the setup, maintenance, onboarding, and retirement of systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees