Associate Availability Analyst

Sargento Foods • Plymouth, WI

9d

About The Position

Your Story. You will be the key contact between the customer support, production scheduling and shipping departments. You will also manage inventory availability through SAP transactions and make decisions on product allocation based on company strategy. You will continuously improve our back-order processing functionality and act as the subject matter expert between cross functional teams and work one-on-one with key priority customers. Your Passion. Our Culture. At Sargento, you work for a company you believe in, with a family of people who believe in you.  Our culture stems from a simple premise: Hire good people and treat them like family.  At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company.  You will be encouraged to make a meaningful difference in the community, in the company and in your career.  With diverse experiences and tools to learn and develop, you can transform your aspirations into reality.  If you’re ready for the right place to belong and grow your career, you can find it here.

Requirements

• Bachelor's degree required.
• 3+ years of experience in a customer service role required, including responsibilities of entry of purchase orders, price validation, product allocation, and resolution of customer issues.
• Strong computer skills are necessary for this position, including word processing, presentation, Excel, Internet, E-mail, database applications, general IT, and strong technical skills.
• SAP preferred.

Responsibilities

• Liaison between customer support, production scheduling, quality, and shipping departments.
• In charge of running availability checks at all plant locations.
• Identify products that are short and work with production scheduling to improve.
• Work with Inventory Control Team on distressed product.
• Identify batches to dispose of and find best way with input from the team.
• Develop, manage, and execute reports as assigned.
• Point person during formal production allocation.
• Maintain allocation tool in SAP Fiori, meet with marketing/sales team to determine segmentation.
• Monitor order management throughout entire process.
• Daily allocation-based customer segmentation and self-determine customer needs.
• Owner of back-order processing, order add-backs, and short notifications.
• Proactively identify workflow-stops in the supply chain.
• Develop processes to either resolve or create efficiencies throughout the supply chain.
• Represent customer support on various cross-functional teams and serve as the departments SME on Agile Team.
• Must be able to work in a team environment and independently make decisions under pressure.
• Ability to exert influence across assigned customers and internal teams.

Benefits

• Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance
• Remote ½ day Fridays
• Onsite Health & Wellness Center
• Employer 401K contribution in the top 1% of the nation
• Relocation Assistance
• Tuition Assistance
• Access to Employee Store

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level