Associate Application Setup Consultant

myKaarma • Long Beach, CA

4h • $25

About The Position

We’re looking for an Associate Application Setup Consultant to join our growing team. This is an excellent opportunity for someone who’s highly organized, customer-oriented, and passionate about problem-solving in a fast-paced SaaS environment. This role supports the configuration and optimization of dealership software post-implementation to ensure long-term customer success.

Requirements

• Customer service experience.
• Strong communication and interpersonal skills.
• Working knowledge of Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).

Nice To Haves

• Experience working in a dealership environment, especially within Fixed Operations.
• Familiarity with automotive scheduling and Multi-Point Inspection (MPI) tools.
• Previous experience in a Dealership management system or 3rd party application support.
• Working knowledge of Salesforce or other CRMs.
• Experience with the myKaarma suite of products and “Admin Tool” portal is a plus.

Responsibilities

• Serve as a key resource for dealerships after initial software setup, supporting ongoing configuration and optimization needs.
• Understand and respond to dealership workflows, identifying opportunities for improved efficiency and better software alignment.
• Collaborate with the Customer Engagement Management, Scheduler, and Service Cart teams to deliver a cohesive customer experience.
• Help translate dealership feedback into actionable software changes or enhancements without disrupting existing workflows.
• Contribute to the development and refinement of internal documentation and customer-facing resources.
• Proactively communicate any roadblocks and escalate when necessary, ensuring timely resolution.
• Participate in the continuous improvement of our implementation and support processes.
• Mentor internal team members on product knowledge to enhance cross-functional understanding.

Benefits

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees