Associate Application Setup Consultant

myKaarmaLong Beach, CA
4h$25

About The Position

We’re looking for an Associate Application Setup Consultant to join our growing team. This is an excellent opportunity for someone who’s highly organized, customer-oriented, and passionate about problem-solving in a fast-paced SaaS environment. This role supports the configuration and optimization of dealership software post-implementation to ensure long-term customer success.

Requirements

  • Customer service experience.
  • Strong communication and interpersonal skills.
  • Working knowledge of Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).

Nice To Haves

  • Experience working in a dealership environment, especially within Fixed Operations.
  • Familiarity with automotive scheduling and Multi-Point Inspection (MPI) tools.
  • Previous experience in a Dealership management system or 3rd party application support.
  • Working knowledge of Salesforce or other CRMs.
  • Experience with the myKaarma suite of products and “Admin Tool” portal is a plus.

Responsibilities

  • Serve as a key resource for dealerships after initial software setup, supporting ongoing configuration and optimization needs.
  • Understand and respond to dealership workflows, identifying opportunities for improved efficiency and better software alignment.
  • Collaborate with the Customer Engagement Management, Scheduler, and Service Cart teams to deliver a cohesive customer experience.
  • Help translate dealership feedback into actionable software changes or enhancements without disrupting existing workflows.
  • Contribute to the development and refinement of internal documentation and customer-facing resources.
  • Proactively communicate any roadblocks and escalate when necessary, ensuring timely resolution.
  • Participate in the continuous improvement of our implementation and support processes.
  • Mentor internal team members on product knowledge to enhance cross-functional understanding.

Benefits

  • Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
  • Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
  • Time Off: Generous vacation time to recharge and balance life outside work.
  • In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

No Education Listed

Number of Employees

101-250 employees

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