OTC Collections

RXO, Inc. • Alpharetta, GA

3d

About The Position

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the Associate Analyst, Order to Cash at RXO, you will be responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. You will focus on the improvement of the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root cause issues impacting customer payment. What your day-to-day will look like: Review assigned customer accounts, sending statements to customers, establish collaborate communication. Responsible for the resolution and management of outstanding invoices and delinquent accounts. Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts. Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams. Partner with leadership to make recommendations on account management strategies. • Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices. Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements. Respond to customer inquiries in a timely manner; maintain departmental productivity goals. Maintain customer contacts in collections tool. Research, validate, and submit customer refunds, internal write off requests, cash application offset requests. Properly document all collection activity in the AR system.

Requirements

• Bachelor’s degree or equivalent related work or military experience

Nice To Haves

• 2 years of experience billing, commercial account receivable experience, or cash applications
• Advanced computer skills with an emphasis on Microsoft Office (Excel)
• Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals.

Responsibilities

• Review assigned customer accounts, sending statements to customers, establish collaborate communication.
• Responsible for the resolution and management of outstanding invoices and delinquent accounts.
• Audits and analyzes aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• Resolve and collect overdue account balances and payment discrepancies through research, communication and follow up with customers and/or sales teams.
• Partner with leadership to make recommendations on account management strategies.
• Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices.
• Determine root cause of disputes, report process deficiencies and recommend & execute needed improvements.
• Respond to customer inquiries in a timely manner; maintain departmental productivity goals.
• Maintain customer contacts in collections tool.
• Research, validate, and submit customer refunds, internal write off requests, cash application offset requests.
• Properly document all collection activity in the AR system.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level