Associate Analyst - HR Technology- Dublin, OH

The Wendy's Company • Dublin, OH

8d • $51,000 - $84,000 • Onsite

About The Position

Overview When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! Overview Support Wendy’s HR systems by monitoring data and transactions, troubleshooting system and user issues, and assisting with system updates for compliance and enhancements. Prepare and disseminate employee data for standard and ad hoc requests for both internal and external audiences. Assists with HR technology projects or updates needed to support HR functions which support the Company's human resource policies and programs. Support HR technology systems through testing and providing first level support for issues.

Requirements

• Education: Bachelors Degree
• Strong analytical, organizational, and communication skills
• Strong attention to detail
• Proficient in MS Excel and MS Outlook
• 1 year prior HRIS Experience
• Ability to work in a fast-paced environment

Responsibilities

• Manage the HRIS Support email inbox and ServiceNow ticket dashboard by triaging, assigning, and tracking tickets
• Update and correct employee data in Oracle and troubleshoot issues for end users.
• Support HR technology systems including Human Capital Management system, the Applicant Tracking System, Hierarchy, and additional platforms as needed.
• Research and troubleshoot system issues; resolve or escalate as appropriate and communicate effectively with internal stakeholders.
• Partner with IT and external vendors to resolve open and escalated tickets in accordance with established service level agreements (SLAs).
• Ensure data accuracy, data privacy, and overall HR system integrity through regular audits, monitoring, and corrective actions.
• Conduct internal and system audits to confirm the accuracy of employee data and identify areas requiring remediation.
• Perform audits to ensure system compliance with regulatory requirements, policies, and HR standards.
• Provide backup support for HR functional needs, including preparing data, responding to subpoenas and employee record requests, running reports, and submitting government compliance data.
• Provide first‑level support and user education for system changes, upgrades, and project activity related to HR and IT initiatives

Benefits

• Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees