Associate Analyst, End User Support

Raymond James•Southfield, MI

6d•Hybrid

About The Position

Be The Tech Hero Behind the Scenes. We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move. Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI or Memphis, TN, office. Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future. What You’ll Do As an Associate Analyst, you’ll be the go-to expert for second-level technical support—delivering solutions that keep our teams running smoothly. Whether it’s troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you’ll be a key player in creating a seamless tech experience.

Requirements

Strong experience with Windows OS, mobile platforms, networking, and enterprise software.
Solid understanding of security tools and best practices.
Clear communicator who can simplify complex tech for any audience.
Analytical thinker who can spot patterns and solve problems fast.
Time management pro who thrives under pressure.
Customer-first mindset with a passion for delivering top-tier service.
Self-starter who takes initiative and owns outcomes.
2–3 years in a technical helpdesk or IT support role.
High School (HS) (Required)

Nice To Haves

Familiarity with business and financial services applications is a plus.
Bonus points for certifications (CompTIA, Microsoft, etc.).

Responsibilities

Install, configure, and troubleshoot hardware, software, and connectivity issues—remotely and in person.
Respond to escalated support tickets and service requests with speed and precision.
Translate tech-speak into plain English for non-technical users.
Keep detailed records of support activity in our ticketing system.
Share insights and trends to improve our knowledge base and support strategy.
Test new tools and software releases and contribute to cross-functional projects.
Support mobile devices, business apps, and security tools.
Perform advanced hardware diagnostics and manage warranty processes.
Communicate system issues clearly to users and leadership.
Participate in on-call rotations and occasional off-hours support.