Associate Analyst, End User Support

Raymond James • Southfield, MI

5d • Hybrid

About The Position

Be The Tech Hero Behind the Scenes. We're looking for a proactive, people-first problem solver to join our End User Support team. If you're passionate about tech, love helping others, and thrive in a fast-paced environment, this role is your next big move. Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI or Memphis, TN, office. Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future. What You’ll Do As an Associate Analyst, you’ll be the go-to expert for second-level technical support—delivering solutions that keep our teams running smoothly. Whether it’s troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you’ll be a key player in creating a seamless tech experience.

Requirements

• Strong experience with Windows OS, mobile platforms, networking, and enterprise software.
• Solid understanding of security tools and best practices.
• Clear communicator who can simplify complex tech for any audience.
• Analytical thinker who can spot patterns and solve problems fast.
• Time management pro who thrives under pressure.
• Customer-first mindset with a passion for delivering top-tier service.
• Self-starter who takes initiative and owns outcomes.
• 2–3 years in a technical helpdesk or IT support role.
• High School (HS) (Required)

Nice To Haves

• Familiarity with business and financial services applications is a plus.
• Bonus points for certifications (CompTIA, Microsoft, etc.).

Responsibilities

• Install, configure, and troubleshoot hardware, software, and connectivity issues—remotely and in person.
• Respond to escalated support tickets and service requests with speed and precision.
• Translate tech-speak into plain English for non-technical users.
• Keep detailed records of support activity in our ticketing system.
• Share insights and trends to improve our knowledge base and support strategy.
• Test new tools and software releases and contribute to cross-functional projects.
• Support mobile devices, business apps, and security tools.
• Perform advanced hardware diagnostics and manage warranty processes.
• Communicate system issues clearly to users and leadership.
• Participate in on-call rotations and occasional off-hours support.

Benefits

• You won’t just be fixing tech - you’ll be empowering people.
• You’ll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED