Associate Analyst - Airport Operations Business Office

United Airlines•Denver, CO

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities Responsible for the implementation of best practices, strategies and processes which foster optimal performance. Works closely with departmental leadership, internal and external of the group, to optimize Business Office effectiveness across all departments. Leads and mentors coordinators within the Business Office and participates in cross-departmental leadership meetings. Business Office team leader responsible for day-to-day operation of Business Office team or function Assists managers and supervisors and provides cross-functional support within all areas of the Business Office Uses data and analysis to determine and evaluate performance across departments Works with operating departments to develop and execute on Business Office Process Improvement projects Participates in company investigations, including but not limited to IRM, new hire efforts Conducts training and provides development mentoring to level 8 and 9 personnel across the department Participates in leadership meetings as needed

Requirements

Associate degree or related experience
1-2 years leading a team
3 years of relevant work experience
Must be able to carry company and customer items long distances across terminal
Highly proficient in MS Office (particularly Excel)
Subject matter expert in Business Office processes and systems
Enthusiasm and passion for the airline industry and working in a dynamic, fast-paced operational environment
High level of analytical ability
Strong, demonstrated team leadership skills
Excellent verbal and written communication skills
Highly proficient in MS Office (particularly Excel)
Must be flexible and willing to work in an operation which may include weekends and holidays
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or related experience in Undergraduate degree in Business, Economics, Mathematics, Operations Research, Industrial Engineering, Finance, Accounting, or related discipline involving quantitative analysis
Experience with resource scheduling applications
Experience with simulation software
Project Management
Knowledge of scheduling tools
Continuous Improvement Familiarization
Proficiency with complex data sets
Web development and data visualization skills

Responsibilities

Responsible for the implementation of best practices, strategies and processes which foster optimal performance.
Works closely with departmental leadership, internal and external of the group, to optimize Business Office effectiveness across all departments.
Leads and mentors coordinators within the Business Office and participates in cross-departmental leadership meetings.
Business Office team leader responsible for day-to-day operation of Business Office team or function
Assists managers and supervisors and provides cross-functional support within all areas of the Business Office
Uses data and analysis to determine and evaluate performance across departments
Works with operating departments to develop and execute on Business Office Process Improvement projects
Participates in company investigations, including but not limited to IRM, new hire efforts
Conducts training and provides development mentoring to level 8 and 9 personnel across the department
Participates in leadership meetings as needed