Associate Ad Operations Specialist

Madhive

1d • $30,000 - $40,000 • Remote

About The Position

Madhive is the leading independent and fully customizable operating system built to help local media professionals build profitable, differentiated, and efficient businesses. Madhive empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve. Madhive’s platform provides the unique ability to reach local audiences at national scale, with premium supply partnerships and end-to-end tools for planning, targeting, and measuring full-funnel campaign outcomes. Powering campaigns for over 30,000 small and medium businesses per day, Madhive is driving the evolution of local media.
The Opportunity:
The Support Ops Specialist role manages the routing of client communications through our internal ticket system as well as various operational support tasks and basic SEM optimization functions. The team assists with the delivery and optimization of localized digital advertising campaigns using cutting-edge media buying tactics and technologies. Opportunities for advancement within the company are expected and encouraged.

Requirements

• Strong computer literacy
• Excellent written communication skills
• Excellent attention to detail
• Ability to wear multiple hats
• Ability to work independently in a remote setting
• Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
• Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
• Demonstrable history of personal achievement and work ethic
• Strong desire to work in the advertising technology industry

Nice To Haves

• Industry experience is preferred, but not mandatory

Responsibilities

• Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
• Register new users and manage account permissions
• Process orders and facilitate client communications for Email marketing campaigns
• Execute basic SEM optimization tasks
• Learn the fundamentals of digital media buying operations and supporting technology
• Ability to identify and report any critical or reoccurring customer service issues
• Utilize effective time management and prioritization skills in order to handle a high volume of client communications
• Data Entry and other ad-hoc tasks as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees