Associate Account Representative

AFC Urgent Care Portland/Vancouver•Portland, OR

6d•$21 - $26

About The Position

WE DO URGENT CARE DIFFERENTLY On-Demand Care: Immediate Care for Injuries, Illness, Primary Care, and Wellness. A Winning Culture: Supportive Teammates, Transparent Leadership, and Non-Bureaucratic Decision Making Performance Bonuses: All Employees Work Together, See the Results, and Share in the Success Who we are: AFC Urgent Care is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. At AFC Urgent Care you will be part of a growing team providing high quality healthcare to our patients. Our Core Purpose: We value each individual and commit to improve every life we touch with dignity, care, and compassion. Every patient who walks through our doors deserves nothing less. What the job offers: Opportunity to work within a growing organization that truly values its employees and has developed a culture to meet the needs of those employed. Work along with other passionate, caring team members in a fast paced and exciting environment. Competitive compensation, bonus program, Health, Dental and 401k benefits! General Position Summary: The Associate Account Representative provides a consistently excellent level of client services to our existing Occupational Health clients. The position will utilize a strong administrative-focused skillset to support our growing Occupational Health line of business.

Requirements

Strong organization and communication skills.
Demonstrates skills to work independently.
Ability to use problem solving skills and value creation skills to maintain existing client relationships.
Attention to following through with communications with all accounts and clinics.
The ability to build and maintain positive and mutually beneficial relationships.
A passion for learning, self improvement, excellence, and integrity.
The desire to bring fun, creativity, mutual rewards, and health to the business and medical community.
Associate’s degree or relevant education preferred
Experience utilizing a CRM preferred

Nice To Haves

Previous experience in healthcare a bonus, but not required

Responsibilities

Manage an active and accurate database of current accounts in the Customer Relationship Management (CRM) system.
Assume full accountability for the ongoing management of activities to ensure client satisfaction.
Perform all responsibilities and activities in a way that reflects high ethical standards and integrity.
Establish and maintain positive working relationships with all departments, clinics and corporate employees.
Assist in training with clinics and communicate openly and consistently with staff regarding changes, updates, and additions related to Occupational Health and assigned accounts.
Assist in Accounts Receivables (AR) for assigned accounts as needed or directed
Build and maintain expertise on industry standards, policies, and trends in Occupational Health (e.g., OSHA, DOT, FMCSA, etc.).
Getting results to companies as requested
Investigate why the results were not sent w/in 24 of appointment
Keeping company contact information up to date in all 3 EMR systems (Experity,CoWork,Medfiller)
Building/Updating protocols as needed per Sales Team
Researching potential accounts
Past Due AR account calls
Converting company forms into fillable PDF’s
Helping companies getting set up with CRL/Form Fox for UDS/EBT results
Help with account management of the C/D accounts