JJPF - Associate Account Representative

Johnson & Johnson•Greensboro, NC

About The Position

Provides exceptional customer service through the handling of phone calls and performing the duties outlined under the assigned team (New Contracts, Payments, AR, Sales or Administration.) Provides excellent customer services both to external and internal clients; also assist the sales team as needed. Job Responsibilities: Exercises discretion and independent judgment with respect to matters of significance as they relate to JJPF. Must have computer experience and be able to operate standard office equipment. Possesses swift and efficient data entry (50 wpm or more) skills. Exhibits strong customer service skills in all areas of performance, especially via phone and email. Ability to manage multiple tasks with attention to detail. Must maintain any combination of experience and education to successfully perform the job. Must continue mastering all daily operations, while increasing responsibility before consideration for promotion within JJPF. Must demonstrate leadership skills & contain the ability to successfully interact with all levels in the organization. Other duties and/or projects as assigned. Education and Work Experience: High School Diploma or College Degree, previous customer service experience in an office setting preferred.

Requirements

Must have computer experience
Data entry (50 wpm or more) skills
Customer service skills
Ability to manage multiple tasks with attention to detail
Must maintain any combination of experience and education to successfully perform the job
Must continue mastering all daily operations, while increasing responsibility before consideration for promotion within JJPF
Must demonstrate leadership skills & contain the ability to successfully interact with all levels in the organization
Exceptional phone skills
Experience using Microsoft Office Suite
Exhibits negotiation and sales skills
Handle specific duties as they are assigned
Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching
May require lifting-up to 25 pounds
Requires normal range of vision and hearing with or without accommodations
High School Diploma or College Degree

Nice To Haves

Previous customer service experience in an office setting preferred

Responsibilities

Provides exceptional customer service through the handling of phone calls
Performs duties outlined under the assigned team (New Contracts, Payments, AR, Sales or Administration)
Provides excellent customer services both to external and internal clients
Assists the sales team as needed
Exercises discretion and independent judgment with respect to matters of significance as they relate to JJPF
Operates standard office equipment
Manages multiple tasks with attention to detail
Masters all daily operations, while increasing responsibility before consideration for promotion within JJPF
Demonstrates leadership skills & contains the ability to successfully interact with all levels in the organization
Other duties and/or projects as assigned