Associate Account Manager

BrightView Landscapes, LLC•Santa Ana, CA

62d•$68,640 - $80,000

About The Position

The Best Teams are Created and Maintained Here. At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Associate Account Manager (AAM). Can you picture yourself here? Here's what you'd do: The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager's portfolio. Here's what to know about working here: Here at BrightView, we're as passionate about caring for our clients as we are about caring for each other. Though we're the nation's leading landscape company, we maintain a small company feel and supportive environment that makes our team members feel at home. If you're looking to join a team of talented go-getters who tackle big vision projects other companies could only dream of, you just might have found your match. With our range of services, including landscape design, development, maintenance and enhancements, there's no limit to what we can do, and what you can achieve. Growing Everyday Like the communities we serve, you are on a constant path of discovery to shape your career and personal development. In addition to best-in-class opportunities and competitive salary, you may be eligible for benefits and perks like:

Requirements

1 years of supervisory experience in the landscape or service industry
4-year degree in a business-related field or equivalent experience in a service industry

Responsibilities

Develop and maintain long-term relationships with customers.
Develop and maintain a schedule to perform "site walkthroughs" during formal meetings with customers to ensure quality and service expectations are met.
Lead and facilitate or assist in the resolution of customer problems or concerns.
Proactively present site enhancement ideas to existing customers.
Ensure renewals of each assigned account within the customer portfolio
Identify and pursue opportunities to sell ancillary services.
Generate referrals from existing client base and communicate to Business Developer
Develop accurate estimates and takeoffs for both new and existing clients as needed.
Manage service delivery to specified scope of work.
Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services.
Participate in branch meetings and assist Senior Account Manager in overall leadership of Client Service Team
Maintain satisfactory Accounts Receivable levels.
Coordinate with Branch Administrator to ensure branch databases consistently updated with current client information.
Other tasks and duties as assigned by Branch Leadership