Associate Account Manager

Peco Pallet•San Jose, CA

23h

About The Position

The PECO Associate Account Manager establishes relationships with customers to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Associate Account Manager works with all levels of the customer’s organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Associate Account Manager is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control.

Requirements

Education: Bachelor’s degree in business or related field, or equivalent job experience.
Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)

Nice To Haves

Desired 2 years supply chain experience, entry level position

Responsibilities

Be the primary point of contact and build long-term relationships with customers
Assist customers through email, phone, online presentations, screen-share and in person meetings
Develop a trusted advisor relationship with key accounts
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Manage, support and carry out activities to improve PECO asset management
Work with peers and customers to ensure adherence to PECO operating guidelines to avoid mishandling (reuse/misuse) of pallets
Support tracking and communicating progress of monthly/quarterly initiatives and metrics to internal and external stakeholders
Update job knowledge by participating in development, training and mentorship opportunities
Responsible for keeping current customers satisfied and delivering exceptional service on a day-to-day basis
Monitor and develop knowledge of network flows within assigned accounts to identify gaps and areas of improvement
Support Sales team to onboard and integrate new clients and developing existing client relationships
Support the customer and internal teams in collaboration across departments to escalate and resolve operational challenges and breaches in commercial terms
Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns.
Develop working knowledge of PECO’s internal systems, including RED<>LINK®.
Perform other duties as needed.