Associate Account Manager
About The Position
At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Associate Account Manager (AAM). Can you picture yourself here? Here's what you'd do: The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager's portfolio.
Requirements
- 1 years of supervisory experience in the landscape or service industry
- 4-year degree in a business-related field or equivalent experience in a service industry
Responsibilities
- Develop and maintain long-term relationships with customers.
- Develop and maintain a schedule to perform "site walkthroughs" during formal meetings with customers to ensure quality and service expectations are met.
- Lead and facilitate or assist in the resolution of customer problems or concerns.
- Proactively present site enhancement ideas to existing customers.
- Ensure renewals of each assigned account within the customer portfolio
- Identify and pursue opportunities to sell ancillary services.
- Generate referrals from existing client base and communicate to Business Developer
- Develop accurate estimates and takeoffs for both new and existing clients as needed.
- Manage service delivery to specified scope of work.
- Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services.
- Participate in branch meetings and assist Senior Account Manager in overall leadership of Client Service Team
- Maintain satisfactory Accounts Receivable levels.
- Coordinate with Branch Administrator to ensure branch databases consistently updated with current client information.
- Other tasks and duties as assigned by Branch Leadership
Benefits
- Paid time off
- Health and wellness coverage
- 401k savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
