Associate Account Manager

CHURCH HILL CLASSICS LTD • Monroe, CT

38d • $58,000 - $60,000

About The Position

Church Hill Classics, we’ve proudly handcrafted over two million custom diploma frames, certificate frames, varsity letter frames, and award frames since 1991. Based in Monroe, CT, our female-owned company remains a U.S. leader in premium custom framing—trusted by over 1,500 colleges and universities, honor societies, the U.S. Military, and professional associations. We are looking for an Associate Account Manager to support the National Account Manager on the B&N College business by keeping the day-to-day contact for assigned B&N stores and you keep purchase orders and tasks moving, preparing weekly and monthly KPI updates, running Fall and Spring check-ins, and analyzing data to recommend grown initiatives. You will also support B&N Home Office coordination by building agendas, decks, and clean recaps while also helping with accurate EDI and PO handoffs. This role is service-focused and requires a growth mindset. Why Join Us: Because we’re more than just a manufacturer—we’re storytellers of achievement, innovators of design, and dedicated to delivering craftsmanship that celebrates life's milestones. As part of the Church Hill Classics team you will be part of a brand recognized for excellence and quality, and you will be an active participant in contributing to the growth and success of a company that values precision, creativity, and collaboration.

Requirements

• Bachelor's Degree required (Business, Marketing, or related field)
• 2-4 years in national retail account support, vendor relations, sales operations, or agency account management
• Proficiency in Google Workspace (Sheets, Slides, Docs) and Microsoft Office Suite.
• Experience using Monday.com (or similar) for task tracking and calendar planning.
• Comfort working in ERP/EDI systems and CRM platforms.
• Familiarity with AI-based productivity tools (e.g., ChatGPT, Excel AI plugins, automation software) to streamline reporting, research, and communication.
• Strong analytical skills with the ability to interpret sales and inventory data and provide actionable insights.
• Excellent organizational and planning skills with attention to detail.
• Clear, professional written and verbal communication skills; comfortable making outbound calls to partner stores.
• Ability to adapt quickly to new systems, technology, and processes.
• Team-oriented, proactive, and able to anticipate needs before they become issues.
• Service mindset with sales instincts.
• Basic web QA skills to check bookstore listings and request and verify fixes

Responsibilities

• Serve as the day-to-day contact for assigned B&N stores; support Home Office deliverables.
• Organize Fall/Spring store check-ins: work the call and email list, log outcomes, close gaps (marketing kits, purchase orders, web listings), and report completion.
• Track requests and status in Monday.com; maintain accurate account records, coverage lists, timelines, and trackers; route to the right owner and follow through to closure.
• Build monthly Home Office agendas and decks; publish KPIs and send clear, on-time recaps.
• Prepare weekly and monthly KPI reports for Leadership in coordination with the NAM.
• Partner with the NAM on purchase-order workflows and basic EDI handoffs; resolve discrepancies.
• Support pricing and contract preparation with data pulls and summaries.
• Manage replenishment check-ins, promotional execution, and seasonal readiness for select stores.
• Monitor sales and inventory; flag risks and propose next steps.
• Run quick web audits to ensure products are correctly listed on bookstore sites.
• Track and organize product changes driven by school artwork updates or document/spec changes.
• Follow store social channels and share useful insights.
• After store visits, submit observations and action items.
• Act as backup to the Sales Support Coordinator.
• Do hands-on analytics in Excel/Sheets (pivots, lookups) to turn sales, inventory, and data into clear actions and recommendations.

Benefits

• Company Paid Time Off and Sick Time
• Medical, Dental, and Vision Insurance
• Flexible Spending and Dependent Care Accounts
• 401k
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Participation in Perks at Work (discounts on a wide variety of specialty services and everyday items)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level