Associate Account Manager - ShareGate

ShareGate- en

About The Position

We’re looking for a driven and passionate individual to join our team as an Associate Account Manager. In this role, you’ll own the renewal and expansion of a portfolio of small and medium business (SMB) customers by building strong relationships and delivering the right solutions to support their goals. Your mission is to ensure customers get strong value from their investment in ShareGate throughout their journey while continuing to develop your account management skills. You’ll act as the primary point of contact for your SMB accounts and collaborate closely with account managers and internal teams on more complex scenarios. Over time, you’ll build credibility with customers, share insights on industry trends, and clearly articulate the value ShareGate brings to their Microsoft 365 environment.

Requirements

1–2 years of experience in sales or customer-facing roles, ideally in a performance-driven environment.
This role is well suited for individuals with sales experience in other industries who want to transition into SaaS, as well as junior sales professionals (such as SDRs or BDRs) looking to move into an account ownership role.
Bilingual – strong communication skills in both French and English (spoken and written).
Ability to uncover customer pain points and contribute to tailored, value-driven solutions.
Comfortable working in a fast-paced, high-growth environment with evolving priorities.
A genuine interest in supporting IT professionals and learning about Microsoft 365 challenges.

Nice To Haves

Familiarity with IT concepts or the Microsoft ecosystem (an asset).
Experience with HubSpot, Salesforce, or similar CRM tools (an asset).

Responsibilities

Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
Identify renewal risks, expansion, and upsell opportunities through discovery conversations and ongoing customer engagement.
Act as the primary point of contact for SMB customers on contracts, billing, and high-level guidance, escalating complex situations when needed.
Develop and maintain a strong understanding of ShareGate’s value, features, and positioning within the Microsoft 365 ecosystem to confidently support customer conversations.
Leverage CRM and engagement tools to track customer health, manage pipeline, plan touchpoints, and maintain accurate account data.
Collaborate with technical support and product teams to support demos, address risk, and improve customer outcomes.
Stay informed on product updates and market trends to deliver relevant, value-driven insights to customers.
Continuously learn, experiment, and contribute to improving internal processes, playbooks, and customer engagement strategies.