Associate Account Manager

Sentido Health•Addison, TX

16d•$35,000 - $45,000•Hybrid

About The Position

Sentido Health is a boutique home health solutions company founded on a deeply personal mission — to support medically complex patients and their families with the heartfelt care we'd give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery — they deserve a partner. We're not just offering a job — we're offering a meaningful career in a mission-driven environment. As an Associate Account Manager, you'll play a foundational role in expanding access to care for medically fragile patients while building the skills that will define your healthcare sales career. This is an entry-level role designed to develop future healthcare sales professionals, complete with a structured training program that makes it accessible to candidates with limited prior experience. Working closely with the Area Manager and Patient Care Coordinator, you'll support key accounts, manage patient documentation workflows, and build lasting relationships with referral sources and physician offices. The goal is clear — with strong performance, you'll transition into a full Account Manager role within approximately 6–12 months. Bilingual candidates are strongly encouraged to apply.

Requirements

A natural ability to connect with people and build trust quickly — whether you're in a physician's office or a patient's home
Effective verbal and written communication skills with professional telephone and email etiquette
The drive to take direction and execute with accuracy, consistency, and follow-through
A self-starter mentality —you thrive in a fast-paced, field-based environment and don't need constant oversight to deliver results
Sharp attention to detail paired with strong time management and organizational skills
Sound judgement and creative problem-solving abilities that allow you to navigate complex situations with confidence
Ability to manage multiple priorities at once without ever letting your customer service or responsiveness slip
Uncompromising professionalism, integrity, and team-first mindset in everything you do
A genuine passion for educating patients and families on equipment and services with empathy
Ability to educate patients and family members on necessary equipment and services with clarity and empathy
Bachelor's degree or equivalent experience required

Responsibilities

Build and nurture meaningful relationships with physician offices and referral sources through daily in-person visits and strategic phone outreach — your presence in the field is what drives growth
Design and execute weekly territory routing plans that keep you consistently visible and valuable to your key accounts
Spot new business opportunities within existing and prospective accounts and bring them to life
Show up as the face of Sentido — a trusted, concierge-level contact that referral partners and patients can count on
Guide new and renewal patients through the documentation and authorization process, ensuring nothing falls through the cracks
Stay ahead of pending orders by reviewing, prioritizing, and following up to deliver timely service and an exceptional patient experience
Champion your patients — advocating for swift resolutions and serving as the bridge between patients, providers, and internal teams
Help provider offices streamline their documentation workflows so the path to care is always as smooth as possible
Build deep product knowledge and confidently educate patients and caregivers on equipment use with clarity and compassion
Support branch-level inventory tracking, equipment management, and replenishment to keep operations running seamlessly
Maintain full HIPAA compliance in all patient interactions, sales messaging, and marketing materials
Show up for your team through a rotating on-call schedule and same-day emergency deliveries when patients need it most
Grow continuously through educational meetings, product trainings, and company events

Benefits

Boutique culture: National resources with a personal touch — you're not a number here
Mission you'll feel: Founded by a family, for families — the work is genuinely meaningful
A career path, not just a job: Internal development and advancement pathways
Own your territory: Real autonomy to build and manage your market your way
Competitive compensation: Annual salary of $35,000 - $45,000 based on experience, plus a monthly $150 vehicle stipend and a company-issued gas card
Performance rewarded: A commission structure tied directly to your impact
401(k) with matching: 100% match up to 4%, partial match up to 6%
Comprehensive benefits: Medical, dental, vision, life, accidental, GAP, short-term disability, and telehealth insurance
PTO: 80–160 hours based on tenure
Wellness perk: Free gym membership, or a $25 monthly stipend if our gym option is unavailable in your area