Associate Account Manager

Acrisure•Walnut Creek, CA

15d•$55,000 - $70,000•Hybrid

About The Position

Performs more routine responsibilities and are primary points of contact for the clients they oversee, while working under direct supervision. Supports and informs coverage strategy and plan and applying principles of insurance and applies to everyday situations .

Requirements

Active Health & Life l icense or ability to obtain one within 60 days of hire date.
Strong organizational skills- ability to discern priority and initiative.
Computer skills, specifically Microsoft Word, Outlook and Excel
Excellent verbal and written communication skills as well as strong interpersonal skills
Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form.
High School diploma , Associate Degree or higher preferred.

Nice To Haves

EPIC experience a plus .
Employee Navigator experience a plus.
CPCU or special training course completion a plus .

Responsibilities

Perform daily service on assigned task s by EB Account Managers/Executives in all aspects of plan administration, client, and employee advocacy
Support the team with consistent follow-through on deadlines, providing accurate and timely information as needed
Assist members with benefit claims, inquiries, providing guidance, and support
Resolving member claim issues by collaborating providers, billing offices, medical group, and carriers
Auditing enrollment
Supports preparation of Open Enrollment and overall process
Maintain accurate employee records, ensure confidentiality of sensitive information
Maintain knowledge of all group coverages , all relevant policy and plan documents
Complete other functions and assignments as assigned including back-up duties
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Benefits

Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
… and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.