Associate Account Manager

Acrisure•Kentwood, MI

About The Position

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: Acrisure is seeking an Associate Account Manager to join our growing team. This is a great opportunity for individuals interested in starting a career in the insurance industry. We provide full support with training and cover the cost of obtaining insurance licenses and certifications, creating clear opportunities for growth within the company. The Associate Account Manager’s primary duties include the day-to-day processing of new business, renewal business, and policy changes. The AAMs are also held accountable for delivering excellent customer service through efficient workflow processes and collaboration with the team. This role requires a working knowledge in workflows, service delivery, workload management, and Acrisure’s core deliverables.

Requirements

Current Insurance License in Property & Casualty and/or Health & Life for the state in which your agency office is located, OR the ability to obtain this within six months of hire.
Proficient in Microsoft Office Products
Must be comfortable in an electronic environment with strong computer skills.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail
High school diploma or GED (college preferred)
A minimum of 2 years' experience within the insurance industry or business-related setting

Responsibilities

Serves as primary processor of client-related documents and services.
Utilizes standard processes to increase effectiveness and improve overall service delivery.
Administers defined processes, analyze data, and suggests improvements.
Provides professional, timely, and accurate output to customers and internal team members.
Partners with the team to manage the workload and deliver exceptional customer service.
Improves client satisfaction by meeting and exceeding customer service standards.
Receives and responds to client calls and email requests per Customer Service Standards.
Works side-by-side with the team and fosters on-going, open communication, and manages the workload.
Facilitates a team environment that promotes collaboration and trusted partnerships.
Stays on top of priorities and reprioritizes as needed, while maintaining accuracy of output.

Benefits

Competitive compensation
Generous vacation policy, paid holidays, and paid sick time
Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
Company-paid Short-Term and Long-Term Disability Insurance
Company-paid Group Life insurance
Company-paid Employee Assistance Program (EAP) and Calm App subscription
Employee-paid Pet Insurance and optional supplemental insurance coverage
Vested 401(k) with company match and financial wellness programs
Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
Paid maternity leave, paid paternity leave, and fertility benefits
Career growth and learning opportunities