Customer Care Center - Associate Account Manager - Commercial Lines
About The Position
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate thatâ¯Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow. Our Customer Care Center is currently seeking an associate account manager to support the agency management of client policies and assist account managers within an assigned regional team to service policyholder accounts. This position is based at our Headquarters in Fairfield, Ohio.
Requirements
- ability and willingness to work in a team setting
- strong time management skills
- maintain a positive attitude
- make efficient use of time
- demonstrate an acceptable level of attention to detail
- ability to develop positive relationships
- demonstrates adaptability to new processes and procedures
- ability to collaborate and communicate effectively
- apply problem-solving skills and decision-making skills
- utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual
- an active agency license is preferred or required to attain in 3 months
- a high school diploma required, associate or bachelor's degree preferred
Responsibilities
- communicates with policyholders to request information for underwriting and agency file
- processes activities generated in EPIC (Agency Management System) to maintain accurate account information
- monitors emails received in the Care Center, certificates, and Bond Outlook mailboxes
- perform download process for Personal Lines and Bond transactions
- gathers information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing
- prints audit letters and mails to policyholder on behalf of the agency
- follows up on behalf of Account Manager on Loss Control recommendations
- manages cancellation activity, including securing a signed LPR from the policyholder prior to submitting to underwriting team
- issuance of Bond policies and certificates of Insurance
Benefits
- Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
- Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
