Associate Account Manager

Office Practicum•Fort Washington, PA

44d•Remote

About The Position

The Associate Solutions Account Manager (ASAM) works to expand our relationships with small to medium sized (1-2 provider) OP practices by identifying further business needs and developing solutions though new services to address those needs. The individual will be the primary OP contact for assigned practices and will be tasked to manage incoming requests (support questions, finance questions, sales leads, etc.) The ASAM is responsible for owning client relationships, driving adoption and usage of OP services, and maintaining targets in place for upsell bookings, retention, and revenue growth. This is a commissioned quota carrying position. This position is fully remote, however, applicants must reside in one of the following states: FL, GA, ID, IN, KS, LA, MD, MI, MN, NC, OH, PA, TN, TX, UT, VA, WY Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Requirements

Detail-oriented individual with a "can do" attitude and ability to juggle multiple tasks in a fast-paced environment.
Ability to work effectively with others
Attention to detail and the ability to maintain accurate records
Polished phone presence and professional in-person demeanor
Excellent written, verbal and interpersonal skills
Ability to multi-task, prioritize and manage time effectively
Thrive in a fast-paced, dynamic and innovative environment
Four year college degree from an accredited institution preferred.
1-2 years prior sales experience strongly preferred
Experience in Healthcare IT (EMR, PM, Revenue Cycle) strongly preferred
Prolonged periods of telephone and computer work
Prolonged periods of time sitting
Up to 20% travel expected for client visits, trade shows, user conference

Responsibilities

Oversee and manage assigned client segmentation (up to 200 practices) to engage new and existing leads through phone calls, emails, and onsite visits.
Oversee Revenue Growth Targets across your territory through bookings attainment and natural growth.
Maintain a strategic view on all practices within your territory to be able to navigate and manage overall relationship to ensure a positive customer experience.
Establish a strategic advisor relationship with clients by understanding their practice's long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.
Complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services .
Maintain expert knowledge of OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process.
Ensure all calls, opportunities, and quotes are properly tracked and generated in Salesforce.
Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine.
Act as primary client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner.