Associate Account Manager, Revenue Retention

JFrog•Atlanta, GA

2d•$77,000 - $90,000•Hybrid

About The Position

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey? We are looking for a tenacious, customer-centric, and collaborative Associate Account Manager, Revenue Retention, Public Sector to join our team in the Atlanta Swamp. In this role, you will be the catalyst for "Liquid Software" by ensuring our customers seamlessly adopt and find continuous value in the JFrog platform. You will act as a strategic bridge between client needs and our technical solutions, driving the retention and expansion that keeps the world's software flowing. By mastering our roadmap and nurturing "JFrog Champions," you’ll transform complex DevOps challenges into streamlined success stories.

Requirements

3+ years of experience in Customer Success, Account Management, or a similar role within an enterprise software/SaaS company.
Strong foundational knowledge of DevOps concepts, CI/CD pipelines, and software deployment processes.
Proven track record of managing international enterprise customers and navigating complex, high-impact business environments.
Analytical proficiency with CRM tools (like Salesforce/JIRA) to track metrics, interpret data, and generate actionable growth insights.
Exceptional communication skills in English, with the ability to engage senior decision-makers and build trust with technical stakeholders.
Bachelor’s degree (BS) or equivalent in Computer Science, Business, or a related field.

Nice To Haves

Experience in the Public Sector is highly preferred, with an understanding of the unique compliance and procurement cycles involved.

Responsibilities

Scale Customer Adoption by guiding users through the JFrog journey to ensure they are utilizing key platform features and best practices for maximum ROI.
Drive Retention Excellence by developing and executing proactive success plans that align JFrog solutions with evolving customer business goals and success metrics.
Champion the 'Voice of the Customer' by gathering critical feedback and industry trends to influence internal Product, R&D, and Sales roadmaps.
Maximize Growth Opportunities by delivering high-impact Business Reviews that prove financial return (ROI) and clear the path for renewals and expansions.
Synchronize Cross-Functional Success by partnering with Sales, Solution Engineering, and Training teams to provide a unified, world-class experience for enterprise clients.
Own the Customer Relationship as the "single source of truth," proactively resolving issues and nurturing advocates within the customer's organization.

Benefits

At JFrog, base salary is only one component of our compensation package.
This position has a base salary range between $77,000 to $90,000. Base salary will be based on your skills, qualifications, experience and location.
Additionally, this role may be eligible for discretionary bonuses or commission payments.
This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
JFrog embraces hybrid work: 3 days in office / 2 days remote.
JFrog is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status or any other category protected by law.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume