Associate Account Manager, Dedicated Success

Realtor.com Careers•Scottsdale, AZ

2d•Hybrid

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Associate Account Manager, Dedicated Success at Realtor.com® Are you a client-focused account management professional with a passion for real estate and relationship building? Are you eager to partner with top real estate teams and help them get more value from Realtor.com®? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Associate Account Manager and help change the world of real estate, one home at a time. The Associate Account Manager, Dedicated Success oversees a portfolio of high-value accounts at Realtor.com® in partnership with our Strategic Sales team. This role focuses on building strong, long-term relationships to support the Realtor.com® customer experience through effective account management. You’ll be paired with a Strategic Sales Senior Account Executive, providing post-sale reactive support for their book of business. As a dedicated consultant and problem-solver, you will collaborate across departments to address customer needs and ensure seamless communication.

Requirements

3+ years of customer service experience with a focus on key accounts.
Strong verbal and written communication skills.
Proficiency in PCs, the internet, and Microsoft applications (Word, Excel, Outlook).
Experience with Salesforce.
Familiarity with the real estate industry.
Background in technical customer support.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provide reactive support for a book of business assigned to the Strategic Sales Senior Account Executive (150 accounts).
Educate clients on product configurations and best practices to enhance performance and agent engagement.
Provide stakeholders with structured data and reporting to support recommendations during renewals and new orders.
Align actions with company initiatives and corporate OKRs.
Effectively prioritize daily tasks and identify key accounts for engagement.
Maintain accurate records in enterprise systems (e.g., Salesforce, Focus Fire) for contact data, communication logs, and account activity.
Stay informed about new products and services offered by the company.
Address client inquiries, issues, and escalations, collaborating with cross-functional teams as needed to resolve problems and improve processes.
Identify and escalate technical issues within platforms like Salesforce and Focus Fire.
Participate in special projects as assigned.