Associate Account Manager, Customer Operations

Allergan Aesthetics•San Juan, PR

15h

About The Position

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. Serve as the primary contact for the sales team and external customers, fielding their phone and email inquiries within SLAs to address the following:

Requirements

Bachelor’s degree from accredited college or university.
At least three (3) years’ experience in a client-facing role with a similar function (account management, customer success, business development).
Successful experience working with Microsoft Office Suite, SAP, CRM/ERP systems, and end to end Customer Operations Process.
Bilingual in English and Spanish.

Responsibilities

Be an advisor on basic product knowledge (portfolio, labeling, competitors, applications).
Own the relationship between sales and all internal departments to coordinate activities (compliance, marketing, AR)
General rep inquires – document support, pricing, resources, advise on best practices
Serve as an expert and advisor on our programs and tools (EDI, Allergan Direct, Alle, Move Medical, PSP, Consignment etc.)
Have a working knowledge of our Allergan loyalty programs (Alle, APP, START, Rising Star etc.)
Process evaluation, exchanges, bulk buys, personal inventory, and advanced order requests
Process debits / credits and PO updates and retro credits
Process transfers / restocks of inventory.
Handle warranty inquiries.
Address and follow up Accounts Receivable blocks.
Handle credit card transfers.
Process credit card payments.
Verify customer invoices and provide follow-up of unpaid balances.
Receive and process checks and money orders.
Create daily delivery route.
Coordinate delivery and pick up of material with customers.
Provide quotes to customers.
Create new customer accounts.
Request and follow up on new products codes.
Advise on return policies and exceptions.
Provide follow up and confirmation of daily deliveries to customers via email.
Invoices PSP orders.
Track follow up, order status, and provide return labels.
Swap expiring field inventory.
Perform product searches to source inventory in the field for emergent case needs.
Research serial numbers to verify sales history and point of origin.