Associate Account Coordinator - M - F 1:00 P - 9:30 P

ZOLL Medical Corporation•Pittsburgh, PA

45d•$18 - $21

About The Position

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. The Associate Account Coordinator will be responsible for supporting ZOLL's efforts to fit/sell the LifeVest through receipt and processing of required documentation. This role may act as a liaison between ZOLL and the Patient Service Representatives to ensure the quality and accuracy of patient and order information. This will include communication and correspondence with ZOLL Patients, PSRs or Territory Managers regarding documentation retrieval and information verification on an as needed basis. Also responsible for maintaining appropriate documentation and recordkeeping pertaining to the prescription for and installation of the LifeVest. Maintains a high level of customer service and support to all individuals involved in the patient use of the LifeVest. Provides support to the Account Coordinators and Managers in all activities as requested.

Requirements

High School Diploma or equivalent required
Superior communication and customer service skills.
Ability to handle multiple tasks simultaneously under strict deadlines.

Responsibilities

Identify and select incoming fax documents classes to ensure timely delivery of accurate and complete files to the appropriate department/stakeholder
Data entry of critical information to identify patients, PSRs or physicians on incoming documents such as patient agreements, medical orders, supporting clinical, etc.
Create new patient accounts and record all necessary demographic information
Responsible for the complete and timely attachment of all related documents in patient accounts
Contact LifeVest patients or emergency contacts in order to obtain needed shipping information for secondary component submission
Work with PSRs and/or Territory Managers to retrieve valid patient agreements through exception tracking
Answer incoming calls in queue and/or redirect (when necessary) to appropriate department/employee
Deliver excellent customer service to both internal and external customers
Work various shifts as needed
Perform other duties as assigned by Management
May be required to work a set number of predetermined holidays to insure proper patient care and a high level of customer service