Concierge PT (M-F 4:00 pm - 7:30 pm)

Sunshine Retirement Living Llc•Tallahassee, FL

About The Position

Staff the reception desk. Monitors telephone, fax machine, resident call system, and exit alarm system. Performs clerical duties and other duties as assigned.

Requirements

Must be 18 years of age
Ability to work with little supervision and maintain a high level of performance and customer service
Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
Meet state related requirements (if applicable to position)
Ability to work in a team setting and be a team player
Maintain a positive, respectful, and professional approach with coworkers and residents
Ability to keep all business and operations information confidential
Possess organizational skills and ability to problem solve
Possess excellent customer service and public relations skills
Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
Experience with or the ability to use multi-line telephone system
Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

Nice To Haves

Experience in computer use and relevant software applications are preferred

Responsibilities

Staff the reception desk continuously during assigned period
Arranges coverage of reception desk during break and lunch periods
Graciously greets all visitors and politely assists them as necessary
Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance
Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log
Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)
Maintains a clean and safe workspace, community entrance, lobby, and hydration station
Prepares refreshments and pours coffee in the dining room during mealtimes as needed
Sort and direct mail to managers, residents, or forwarding to family as needed
Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)
Promptly and courteously answers telephone, directing incoming communications to appropriate person
Monitors fax machine, directing incoming communications to appropriate person
Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
Performs clerical duties as directed
Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable
Maintains inventory control system for all office supplies and notifies manager of any needed supplies
Performs simple, routine maintenance of office equipment
Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner
Performs other duties as assigned by Supervisor
Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
Meet the assigned work requirements of the job. Regular attendance is required
Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
Represent the Community in a professional, courteous, and friendly manner
Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor
Adhere to company policies, procedures, and standards
Promote resident advocacy and demonstrate excellent customer service at all times
Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)
Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)