Assoc Tech Field Eng
About The Position
What success looks like in this role: Gains familiarity with Field Engineering practices and procedures. With guidance or by following a pre-determined / documented process performs the following: o Installing, maintaining and repairing desktops, laptops and monitors and associated software and peripherals o Assisting with maintenance on products and devices, o Performing low-complexity installs, moves, adds and changes on various equipment and devices, and o Assisting with network, server, device and application testing and certification. Ensures client satisfaction throughout service delivery transactions. Ensures service level agreements (SLAs) are met and incident and request tickets are updated as required within the ticketing system. Follows specific procedures outlined and completes certification requirements. Assists with special projects as assigned.
Requirements
- High School diploma or GED required
- Generally, less than 1 years' experience in area of responsibility
- This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Responsibilities
- Installing, maintaining and repairing desktops, laptops and monitors and associated software and peripherals
- Assisting with maintenance on products and devices
- Performing low-complexity installs, moves, adds and changes on various equipment and devices
- Assisting with network, server, device and application testing and certification
- Ensuring client satisfaction throughout service delivery transactions
- Ensuring service level agreements (SLAs) are met and incident and request tickets are updated as required within the ticketing system
- Following specific procedures outlined and completes certification requirements
- Assisting with special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
