Assoc Specialist System Support

The Hershey Company

14d•Onsite

About The Position

The Assoc Specialist System Support will provide technical support at the plant level, acting as the first responder to IT/OT issues related to digitally integrated systems. This role will serve as a liaison between the plant, Corporate IT functions, and Engineering to implement, test, and support platforms and products. Additionally, the Assoc Specialist System Support will coordinate support for end user devices (PCs, phones, etc.) in collaboration with corporate IT Helpdesk functions.

Requirements

Proficient understanding of PCs and printers including barcode printers.
Proficient understanding of Windows operating systems (PC and server).
Proficient understanding of Office 365
Understanding of Active directory and Microsoft Azure
Understanding of virtual environments (virtual machines, VLANs, thin clients, etc.).
Understanding of network communications.
Understanding of network security and firewall configurations.
Some knowledge of programming languages and database concepts.
Some knowledge of web design
Ability to work independently and in a team environment.
Strong written and verbal communication skills across all levels of the organization, with the ability to diagnose and resolve complex IT issues and dynamically prioritize work based on business needs
Strong organizational skills
Minimum associate’s degree in Information Technology or related field and completed certifications for CompTIA A+, Network+, and Security+
Minimum of 3-5 years of experience in IT/OT support.

Nice To Haves

Bachelor’s degree in Information Technology or Computer Science preferred

Responsibilities

Technical Support: Provide hardware and software support for Windows PCs, printers, virtual environments, network infrastructure, time clocks, bar code systems, security cameras, phone systems, etc.
IT Systems: Offer on-site monitoring and support for IT infrastructure. Collaborate with corporate IT and plant staff to implement corporate-driven hardware, software, and network projects. Facilitate communications to plant staff about IT projects and assist with Windows desktop/laptop installation and maintenance.
OT Systems: Support automation/controls software and licenses required on technician PCs. Maintain plant OT infrastructure, including networking troubleshooting.
End User Support: Address plant user support needs related to PC software and hardware, printers, and plant applications such as PI (data historian), MSI/ASI (Net Weight) systems, barcode systems, phones, Avigilon Security Cameras, time clocks, etc. Facilitate user access requests, user training, and manage user accounts as required. Work with corporate IT Help Desk.
Disaster Recovery: Ensure data backup programs are properly administered per company policy. Act as the "Plant Owner" of local computer rooms and data closets to ensure security, fire protection, and utility supplies are well maintained.

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