Assoc Service Support Analyst

Snap-on Tools • Kenosha, WI

35d

About The Position

Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation.

Requirements

• Associate degree in IT or related field, or equivalent work experience
• 1-2 years technical support experience, experience in call center environments is a plus
• Basic mechanical ability and basic equipment repair skills
• Strong problem solving- skills with the ability to work independently
• Customer focused
• Ability to learn a broad range of products across multiple product lines
• Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
• Ability to add PCs to a network and troubleshoot basic PC problems
• Excellent communication skills - both verbal and written, including technical writing skills
• Demonstrated organizational skills
• Demonstrated ability to work cross-functionally

Nice To Haves

• experience in call center environments is a plus

Responsibilities

• Act as first level support and provide troubleshooting for Snap-on Tool Control systems.
• Create and manage support cases for both internal and external customers.
• Work with internal and external sources to resolve problems.
• Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
• Act as a resource for others as needed.
• Keep abreast of changing industry standards and emerging technology.
• Participate in special projects as needed.
• Follow all company policies and procedures.
• Perform all other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees