Assoc Analyst Pricing Distribution

Medline • Northfield, MN

1d

About The Position

Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products. Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing. Cultivate the day- to-day relationships with customers. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction.

Requirements

• Bachelor’s Degree.
• At least 1 year of experience providing customer service to internal and/or external customers.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.
• Experience presenting to and communicating with various audiences.
• Experience collaborating with internal resources and external resources.

Nice To Haves

• Customer service experience in a high call volume environment.
• SAP, Vistex, Zendesk and/or AS400 experience.

Responsibilities

• Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy.
• Research issues, address inquiries, and provide necessary support resulting from contract operations.
• Manage pricing requests from initiation through completion and communicate results accordingly.
• Analyze, interpret, and determine best course of action to resolve issues related to pricing.
• Confirm pricing eligibility with appropriate parties.
• Communicate relevant updates and trend observation to both external and internal business partners.
• Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to establish procedures in regards to documented back up for contract connections.
• Document and review key processes and SOP’s with an eye towards improvement.
• Create, maintain, and develop relationships with customers, sales teams, and vendor community.
• Coordinate meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues.
• Engage the vendor community when required.
• Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.

Benefits

• Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees