Assoc. Product Manager (Technology )

Blackhawk Network • Coppell, TX

2d • Hybrid

About The Position

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration at our Coppell, TX office or possibly our South Portland, ME location. This rhythm gives you the tools, connection, and autonomy you need to make a real impact. Overview: Blackhawk Network is seeking a n Associate Product Manager who will be responsible for providing global payments operations support for Blackhawk's growing digital commerce product lines.  This role involves working closely with internal product, risk, accounting/ settlement and engineering teams and also with Blackhawk's payments acquiring partners. The Associate Product Manager will have ownership over the onboarding and enablement of new payment methods as well as the performance and optimization of payment authorization rates.  This role will play a crucial role in ensuring our customers experience seamless payments processes, giving them the most efficient and optimal payment checkout experience.  The role will report to the Director of Global Payment Acceptance.

Requirements

• Bachelor’s degree in Business , Finance, Operations, or related field — or equivalent practical experience.
• Strong attention to detail and ability to manage multiple tasks in a fast paced environment.
• Excellent analytical, problem solving , and communication skills.
• Curious and resourceful—eager to understand how payment systems and operations work and find root causes of issues.
• Able to work effectively with ambiguity and comfortable determining next steps with limited guidance.
• Self-starter who can work with minimal supervision and drive tasks to completion.
• Proficiency in Excel (VLOOKUP, XLOOKUP, pivot tables, filtering data, clean ups, etc ).
• Comfortable working with data, reports, and operational dashboards.

Nice To Haves

• +2 years of experience in payments, fintech, financial services, e commerce operations, or customer support.
• Familiarity with global payment acquiring , merchant onboarding, or settlement processes.
• Exposure to compliance concepts (e.g., PCI, KYC/AML).
• We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.
• Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Responsibilities

• Merchant & Payment Configuration Support Support merchant onboarding, updates, and ongoing maintenance across acquiring platforms.
• Prepare and maintain merchant account documentation and configuration requirements for acquirers and payment service providers.
• Assist with tracking and executing merchant banking changes in coordination with internal teams and external partners.
• Payment Acquiring Operations Provide day to day operational support for global digital commerce product lines.
• Assist in enabling new and existing payment types (e.g., credit/debit cards, PayPal, local APMs) across multiple platforms and markets.
• Help maintain and update payment onboarding runbooks , process guides, and operational documentation.
• Troubleshooting & Reporting Monitor operational dashboards, acquirer portals, and transaction reports to identify anomalies or issues.
• Investigate and triage payment processing failures, approval rate fluctuations, settlement discrepancies, or customer impacting irregularities .
• Coordinate with Engineering, Risk, and Product teams to surface issues and support resolution.
• Banking, Settlement & Accounting Coordination Partner with Accounting/Settlement teams to resolve transaction variances, settlement delays, or reconciliation questions .
• Support review of payment service provider billing , ensuring timely and accurate processing.
• Compliance & Audit Support Assist in annual compliance reviews and documentation requests from acquiring banks and payment service providers.
• Support internal audit and risk documentation needs (e.g., PCI, KYC/ AML related tasks).
• Cross-Functional Collaboration & Communication Maintain clear, proactive communication with internal stakeholders regarding payment issues, timelines, and changes.
• Participate in process improvement efforts to enhance operational efficiency, payment reliability, and reporting quality.

Benefits

• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees