Assoc. Product Manager (Technology )

Blackhawk Network•Dallas, TX

3d•Hybrid

About The Position

Blackhawk Network is seeking an Associate Product Manager who will be responsible for providing global payments operations support for Blackhawk's growing digital commerce product lines. This role involves working closely with internal product, risk, accounting/settlement and engineering teams and also with Blackhawk's payments acquiring partners. The Associate Product Manager will have ownership over the onboarding and enablement of new payment methods as well as the performance and optimization of payment authorization rates. This role will play a crucial role in ensuring our customers experience seamless payments processes, giving them the most efficient and optimal payment checkout experience. The role will report to the Director of Global Payment Acceptance.

Requirements

Bachelor’s degree in Business, Finance, Operations, or related field — or equivalent practical experience.
Strong attention to detail and ability to manage multiple tasks in a fastpaced environment.
Excellent analytical, problemsolving, and communication skills.
Curious and resourceful—eager to understand how payment systems and operations work and find root causes of issues.
Able to work effectively with ambiguity and comfortable determining next steps with limited guidance.
Self-starter who can work with minimal supervision and drive tasks to completion.
Proficiency in Excel (VLOOKUP, XLOOKUP, pivot tables, filtering data, clean ups, etc).
Comfortable working with data, reports, and operational dashboards.

Nice To Haves

+2 years of experience in payments, fintech, financial services, ecommerce operations, or customer support.
Familiarity with global payment acquiring, merchant onboarding, or settlement processes.
Exposure to compliance concepts (e.g., PCI, KYC/AML).
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Responsibilities

Merchant & Payment Configuration Support
Support merchant onboarding, updates, and ongoing maintenance across acquiring platforms.
Prepare and maintain merchant account documentation and configuration requirements for acquirers and payment service providers.
Assist with tracking and executing merchant banking changes in coordination with internal teams and external partners.
Payment Acquiring Operations
Provide daytoday operational support for global digital commerce product lines.
Assist in enabling new and existing payment types (e.g., credit/debit cards, PayPal, local APMs) across multiple platforms and markets.
Help maintain and update payment onboarding runbooks, process guides, and operational documentation.
Troubleshooting & Reporting
Monitor operational dashboards, acquirer portals, and transaction reports to identify anomalies or issues.
Investigate and triage payment processing failures, approval rate fluctuations, settlement discrepancies, or customerimpacting irregularities.
Coordinate with Engineering, Risk, and Product teams to surface issues and support resolution.
Banking, Settlement & Accounting Coordination
Partner with Accounting/Settlement teams to resolve transaction variances, settlement delays, or reconciliation questions.
Support review of payment service provider billing, ensuring timely and accurate processing.
Compliance & Audit Support
Assist in annual compliance reviews and documentation requests from acquiring banks and payment service providers.
Support internal audit and risk documentation needs (e.g., PCI, KYC/AMLrelated tasks).
Cross-Functional Collaboration & Communication
Maintain clear, proactive communication with internal stakeholders regarding payment issues, timelines, and changes.
Participate in process improvement efforts to enhance operational efficiency, payment reliability, and reporting quality.