Assoc Partner Success Consultant

ProPartners Financial • Normal, IL

13d • Hybrid

About The Position

ProPartners Financial is the largest provider of credit programs for the direct sellers of crop inputs and seed in the nation with locations in St. Paul, MN and Normal, IL. Join us and be part of one of the most important and vital parts of the economy. We are proud to offer career opportunities for team members with varying backgrounds, experiences and interests.
This position supports the Partner Success team in managing partner and program relationships to ensure a positive and productive experience with ProPartners Financials platforms and input finance programs. The incumbent plays a key role in assisting with onboarding, training, and day-to-day platform engagement, while helping ensure internal alignment across teams. Collaborates closely with Partner Success Managers, Business Development, and internal teams to support implementation activities, gather feedback, and ensure system usage and partner expectations are well documented and communicated.

Requirements

• Associate’s degree in agribusiness, business administration, communications, or a related field; or an equivalent combination of education and experience sufficient to perform the essential functions of the role.
• Intermediate-level experience in a client support, training, or project coordination role, preferably in agriculture or financial services.
• Strong communication and interpersonal skills, with a willingness to learn and grow in a client facing role.
• Detail-oriented and organized, with the ability to follow structured processes and handle multiple priorities.
• Proficiency in Microsoft Office; experience with CRM systems and virtual meeting platforms, preferred.
• Positive attitude, adaptability, and eagerness to contribute to a team environment.

Nice To Haves

• Basic understanding of ag lending or ag input programs is a plus.

Responsibilities

• Partner Support and Program Coordination
• Supports the Partner Success team in managing partner and program relationships by helping track engagement and resolving day-to-day platform or program inquiries.
• Assist in monitoring platform usage and client engagement potential issues or opportunities to the broader team.
• Helps maintain accurate program configurations and support follow-ups to ensure alignment with client expectations.
• Business Development and Onboarding Support
• Assists in preparing platform demos and early-stage prospect discussions by supporting logistics and documenting requirements.
• Collaborates with the Partner Success and Business Development teams to support the handoff process from sales to onboarding.
• Helps coordinate implementation of readiness tasks, such as setup checklists, user account creation, and tracking deliverables.
• Training and Adoption Assistance
• Contributes to the development of training resources, including how-to guides and support materials.
• Helps facilitate training sessions by managing logistics, collecting feedback, and answering basic platform questions.
• Supports partner engagement activities aimed at improving platform confidence and usage.
• Process Improvement and Feedback Gathering
• Participates in collecting partner feedback through surveys, training debriefs, and support interactions.
• Helps document enhancement requests and identify common support themes or areas for improvement.
• Assists with internal testing of platform updates and communicate client-facing impact under the guidance of the Partner Success team.

Benefits

• Up to 9% towards 401k (3% fixed ProPartners contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees