Assoc Director, Dev/Social Svc

University of Utah • Salt Lake City, UT

54d • $70,000 - $75,000 • Onsite

About The Position

Oversees, directs and maintains all aspects of donation processing while providing customer service. Acts as a liaison between departments, faculty, staff, students, and external entities to ensure continuity and quality of customer service between University departments and community, fostering cooperative relationships and ensuring compliance with policies and regulations.

Requirements

• Bachelor's degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience) required; plus six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Nice To Haves

• Familiar with fundraising concepts and terminology
• Familiar with IRS regulations as they relate to charitable donations
• Experience working with CRMs
• Extensive experience with Microsoft Office, particularly, Word, Excel, PowerPoint, and Outlook
• Master's degree in Business Administration or related area preferred.

Responsibilities

• Monitors and supports day-to-day activites of the gift processing team, ensuring that processes are occurring within set timeline.
• Ability to understand and interpret department policies and regulatory requirements.
• Develops and produces reports related to historical giving summaries.
• Manages the Gift Services Financial Analyst, ensuring accurate pledge tracking and monthly reporting.
• Ensures compliance of major gifts including coordinating reporting as necessary.
• Implements and administers new and existing department programs and services to internal and external customers.
• Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions. Provides appropriate follow-through to ensure quality customer service.
• Facilitates cooperative and collaborative relationships with supporting organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees