Assoc Customer Care Professional - Bank
About The Position
Primary responsibility is to provide unparalleled service to members, prospects and Thrivent Financial for Lutheran affiliates to a variety of account servicing needs as well as making product recommendations based onthe assessment of those needs. This position serves as an entry point to the Bank Call Center for caller inquiries and/or complaints via the telephone. DUTIES & RESPONSIBILITIES: Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization. Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable. Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. Describe below the audience this role will interact with and level of influence they will have on those roles. This role will interact with individual contributors within Thrivent, field organization, and Thrivent clients.
Requirements
- Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction
- Manage members account in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
- Open new accounts for new and existing members.
- Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.
- Educate callers on benefits, features and applicable solutions to promote first call resolution.
- Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures.
- Process financial transactions efficiently and accurately.
Nice To Haves
- Proficient in a variety of mainframe and PC based applications in a multi-tasking environment.
- Demonstrate excellent interpersonal skills as well as verbal and written communication skills.
- Thrives in a fast-paced, intense environment that has the potential for stress.
- Fosters teamwork and collaboration.
Responsibilities
- Handle sensitive telephone communications with callers, which may include highly confidential information and influence behavior through verbal communication to ensure high level of customer satisfaction
- Manage members account in a prompt, efficient manner, providing correct, thorough responses to needs and requests.
- Open new accounts for new and existing members.
- Proactively seek opportunities to identify service and products needs as a way to leverage contact with supporting sales team.
- Educate callers on benefits, features and applicable solutions to promote first call resolution.
- Responsible for keeping current on product offerings, new marketing pieces and changes to policies/procedures.
- Process financial transactions efficiently and accurately.
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
- other employee benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
