Assoc Analyst Pricing Distribution

Medline Industries, LP•Northfield, IL

About The Position

Job Summary Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products. Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing. Cultivate the day- to-day relationships with customers. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction. Job Description MAJOR RESPONSIBILITIES: Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy. Research issues, address inquiries, and provide necessary support resulting from contract operations. Manage pricing requests from initiation through completion and communicate results accordingly. Analyze, interpret, and determine best course of action to resolve issues related to pricing. Confirm pricing eligibility with appropriate parties. Communicate relevant updates and trend observation to both external and internal business partners. Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to establish procedures in regards to documented back up for contract connections. Document and review key processes and SOP’s with an eye towards improvement. Create, maintain, and develop relationships with customers, sales teams, and vendor community. Coordinate meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues. Engage the vendor community when required. Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.

Requirements

Bachelor’s Degree.
At least 1 year of experience providing customer service to internal and/or external customers.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.
Experience presenting to and communicating with various audiences.
Experience collaborating with internal resources and external resources.

Nice To Haves

Customer service experience in a high call volume environment.
SAP, Vistex, Zendesk and/or AS400 experience.

Responsibilities

Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy.
Research issues, address inquiries, and provide necessary support resulting from contract operations.
Manage pricing requests from initiation through completion and communicate results accordingly.
Analyze, interpret, and determine best course of action to resolve issues related to pricing.
Confirm pricing eligibility with appropriate parties.
Communicate relevant updates and trend observation to both external and internal business partners.
Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to establish procedures in regards to documented back up for contract connections.
Document and review key processes and SOP’s with an eye towards improvement.
Create, maintain, and develop relationships with customers, sales teams, and vendor community.
Coordinate meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues.
Engage the vendor community when required.
Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.