Assistive Technology Professional

Medical Necessities•Fort Worth, TX

40d

About The Position

The ATP is responsible to effectively manage and oversee mobility equipment referrals for the Company while building and expanding market share and increasing profitability.

Requirements

Prior knowledge of rehab products.
2 Years of experience in DME
Maintain certificate as ATP (Assistive Technology Practitioner)
Knowledge in all major insurance carrier reimbursement guidelines
Ability to work independently
Outstanding Communication and presentation skills - both written and oral
Excellent analytical, reasoning and problem-solving skills
Willingness to work a flexible schedule and travel as needed, up to 25%
Must carry personal liability insurance with a minimum limit of 100,000
Courteous Customer Service (internally and externally)
System Proficiency (Microsoft Suite, 10-key skills, Brightree and other needed software applications)
Excellent computer skills
Must love helping People (both internally and externally)
High level of attention to detail
Positive influence on all employees
Able to manage multiple priorities and close the loop when interrupted
Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.

Responsibilities

Manage Leads
contacts lead to schedule in home evaluation within 1 business day of referral receipt
completes in home evaluation within 2 weeks of referral receipt, assuming client is available
coordinates evaluation recommendations with any other clinicians involved (i.e. PT, OT, SLP, PDN nurses, etc.)
completes Company evaluation paperwork timely and accurately
Timely - submits paperwork to Medical Review within 3 weeks of completing scheduled evaluation
Accurately - paperwork submitted to Medical Review includes the following:
completed Company evaluation form
retail quote and completed vendor order form for any and all items recommended
dealer quote for any and all items recommended
Letter of Medical Necessity that clearly "paints a picture" of the client in their living environment(s) which clearly articulates the medical need for any and all recommended equipment
corresponding clinician supporting documentation including signed PT/OT evaluation, signed letter of medical necessity, PT/OT clinic note for evaluation
Additionally, ACCURATELY means:
only fundable equipment is recommended and submitted to Medical Review
if client is to private pay for item(s), it should be clearly documented and priced agreed upon prior to paperwork submission to Medical Review
all paperwork submitted is filled out in its entirety and Medical Review does not have to "fill in any blanks"
every piece of equipment recommended is supported by medical necessity that is clearly articulated in the supporting documentation and is justified in the letter of medical necessity
Medical Review is able to take paperwork submitted and move it forward without any additional assistance from you
ALL leads/referrals should have their equipment recommendations completed and turned into Medical Review in less than 5 weeks from contact to completion - depending on client availability
Manage Equipment Margins
expected equipment cost of sale for adaptive equipment is 52% (48% profit margin)
recommend the best equipment that falls within previous guideline
work with vendors to help reduce cost of sale for adaptive equipment
manages demo equipment assigned by utilizing and updating Sharepoint
Manage and Expand Market Share
schedule/co-schedule in-services for referral clinics - one per month
follow-up on current sources that are sending referrals to the Company - once per two weeks
Work Ethics
expected to work a minimum of 40 hours per week - although will generally require more to achieve goals established by the Company
Time Management
expected to start at or before 8:00 am and work until 4:30 pm, or after, Monday through Friday
manage time effectively so that it is beneficial to the Company to ensure no "down time"
smart scheduling - schedule clients that live in proximity to each other to reduce "windshield time"
do not distract co-workers during working hours
no personal use of Company time
Attitude
have a positive attitude toward others in the office and in the field
be a team player by assisting new hires and other co-workers who request it
Professionalism
dresses appropriately to represent the Company professionally in the field maintain a clean work environment including Company vehicle
Communication
communicate in a clear, articulate and professional manner to show respect to others
available at all times to respond to calls, texts, and e-mails during working hours and sometimes after hours
responds to supervisor within 1 hour of missed conversation
updates all software solutions (i.e Brightree, Sharepoint, Team Calendar, etc.) within 1 business day of evaluation and/or any field communications
Policies and Procedures
adheres to and implements all policies and procedures of Company
adheres to and follows all licensure and/or certification codes and regulations
On Call Procedures
available after hours should emergencies arise that need your attention
Travel - travel will be required to perform all duties of the job. Sometimes this travel will require overnight stays. If such is required, you are responsible for searching out and seeking accommodations that are within budget for the company.
CRT Knowledge - maintain and increase knowledge of complex rehab technology products provided by the company and funding guidelines for each payor source associated with each.
Company Vehicle
keeps company vehicle clean both interiorly and exteriorly
keeps company vehicle up-to-date on all service records such as oil changes, etc.
reports immediately any incidents regarding company vehicle
no personal use of Company vehicle allowed
no other passengers are allowed in Company vehicles besides IOW employees and other supervisor approved passengers
Training
trains internal and delivery staff on any new products added to portfolio of recommendations