Assisted Living Receptionist

WesternHome Services•Cedar Falls, IA

About The Position

Assisted Living Receptionist We are seeking a friendly, organized, and dependable Assisted Living Receptionist to serve as the first point of contact for residents, families, visitors, and staff. This role is essential in supporting resident services, scheduling, record keeping, and daily front desk operations in a fast-paced, people-first environment. Key Responsibilities: Greet residents, families, visitors, and staff in a warm and professional manner Answer and direct phone calls, relay messages, and provide general assistance Maintain accurate resident records, schedules, and daily billing information Assist with medical appointment scheduling and communication with families and departments Support resident services, including mail, packages, supplies, and maintenance requests Maintain confidentiality and comply with HIPAA standards Keep reception area organized and professional

Requirements

High school diploma or equivalent preferred
Strong communication, customer service, and clerical skills
Computer proficiency and ability to multitask
Reliable attendance and ability to work weekends and holidays

Nice To Haves

Prior receptionist or clerical experience preferred

Responsibilities

Greet residents, families, visitors, and staff in a warm and professional manner
Answer and direct phone calls, relay messages, and provide general assistance
Maintain accurate resident records, schedules, and daily billing information
Assist with medical appointment scheduling and communication with families and departments
Support resident services, including mail, packages, supplies, and maintenance requests
Maintain confidentiality and comply with HIPAA standards
Keep reception area organized and professional