Assisted Living/Memory Care Admissions Coordinator

Life Care Services•Greenville, SC

3d•$23 - $25

About The Position

Rolling Green Village is a not-for-profit retirement community with a 35Year Track Record of Excellence – Quality Care. We are currently seeking hospitality minded Assisted Living Residency Counselor. Candidates must have a desire to join a great team dedicated to providing outstanding care to our residents. GENERAL SUMMARY: The Assisted Living Residency Counselor is a critical part of the RGV sales/marketing team that assists prospective residents move from home to our community. The Assisted Living Residency Counselor is accountable for bringing prospective residents to the Rolling Green Village (RGV) Assisted Living and/or Memory Care areas. The Assisted Living Residency Counselor demonstrates commitment to the highest levels of customer service by proactively anticipating and responding to potential and/or current resident needs.

Requirements

Must demonstrate excellent oral, written, and interpersonal skills.
Good visual and hearing acuity required; good verbal communication skills required.
Must present a professional manner and be able to deal with situations that may be stressful.
High School diploma or equivalency is required.
Two years of experience in sales or hospitality is required.
Must be solutions-driven problem solver with a working knowledge of health care insurance including Medicare.
In order to achieve admissions goals, should be comfortable with marketing presentations and proven skills with community outreach programs.
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials.

Nice To Haves

Some college preferred.
Experience in health care, senior housing or assisted living is preferred.

Responsibilities

Works as primary admission professional for the assisted living areas (Cedars Assisted Living and Evergreen Place Memory Support).
Admission duties include following the ExSell with LCS sales process, Scheduling admission visits (tours) with prospective residents/responsible parties, Completion of Residency Agreement (Paperwork), Medicare Advantage pre-certification and Hospital case manager communication.
Reviews prospective resident admission documentation (clinical) to ensure admission qualification are met for smooth transition to the Assisted Living Areas.
Works on licensed areas marketing/sales team (Admission Coordinator, Outreach Coordinator) equally responsible for sales goals outlined in the marketing plan and annual sales budget.
Shared responsibility with the Admissions Coordinator to carry admissions cellphone.
Follows the ExSell with LCS sales process and utilization of Exsell Connection Sheets
Responsible for reporting sales activity in LCS Salesforce software.
Responsible for scheduling sufficient sales activity to generate the number of referral leads.
Keeps updated about relevant, operational, competitive, and company information, in order to respond effectively to inquiries from contacts and convey community message.
Creates new and existing relationships with professional referral sources. Including telephone contact, community tours, in-office visits at the professional’s office, etc. All contact with the professional referral sources is accurately documented.
Participates in discussions with the Executive Director or Administrator, and other relevant community department managers regarding the formulation of resident care policies, contracts, pricing, etc.