Assistant VP, Quality Control, Group Compliance

UOB•Phoenix, AZ

About The Position

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Compliance – Governance and Oversight is responsible for the design and maintenance of the compliance function governance and oversight frameworks. The team assists in developing compliance strategy and performs a control tower governance and oversight role on the Bank's compliance program. The team also maintains compliance policies, procedures and guidelines at the function-wide level. The successful candidate will join the Quality Control team within Group Compliance-Compliance Strategy and Governance Division. The team is responsible for conducting independent checks and will provide assurance that key compliance activities are completed accordingly, consistently and in line with policies and procedures and regulatory expectations. In line with intensified regulatory focus on culture and conduct, this role goes beyond identifying procedural or technical gaps—it focuses on uncovering the behavioural and cultural patterns that contribute to control failures or systemic incidents.

Requirements

Degree in Psychology, Behavioural Economics, Cognitive Science, Sociology or a related field.
Minimum 5 years of experience, in audit or compliance assurance, organisational psychology, risk culture with a strong focus on behavioural and culture analysis.
Demonstrate high-level of initiative, proactiveness, and accountability in delivering results.
Excellent oral and written communication skills with the ability to convey complex insights clearly.
Strong stakeholder engagement skills and ability to foster positive collaboration.

Nice To Haves

Proficiency in data analytics and visualization tools is preferred.

Responsibilities

Carries out independent reviews to identify errors and control gaps, track remediation, drives continuous improvement to strengthen overall compliance effectiveness and audit/regulatory readiness.
Lead and execute comprehensive root cause analysis (RCA) of assurance findings, integrating behavioural factors to identify underlying drivers.
Apply the Bank’s RCA and Behavioural RCA methodologies using appropriate techniques (not limited to culture diagnostics) to analyze decision-making patterns, behavioural drivers, and organizational culture.
Design and deliver training sessions, workshops, and “lessons learned” discussions, leveraging behavioural insights to promote sustainable change.
Prepare clear, concise reports with actionable recommendations that address behavioural root causes.
Evaluate the solution or remediation actions to ensure they effectively resolve underlying root causes and prevent recurrence.
Develop use cases for data-driven continuous assurance, enhancing the effectiveness and scope of assurance activities.
Leverage data analytics to detect patterns, trends, areas of concern and potential risk hotspots to conduct deep-dive or targeted reviews.
Support the Team Lead in preparing periodic updates for Group Compliance management.
Contribute to strategic initiatives and projects within Group Compliance as opportunities arise.
Stay current with regulatory developments and industry standards in banking and financial services to ensure compliance and best practices.