Assistant Vice President, Team Manager (General Liability-Construction Defect)
About The Position
Build a brilliant future with Hiscox Bring your Passion and Enthusiasm to our Team! We are a fun, innovative and growing Claims team where you’ll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. Please note this position is hybrid and requires working in office a minimum of two (2) days per week. Position can be based in the following locations: Atlanta, GA Boston, MA Chicago, IL Manhattan, NY Scottsdale, AZ West Hartford, CT The role: The Assistant Vice President (AVP), General Liability role is a first line manager responsible for the delivery of team objectives by developing, managing, and motivating engaged, high-performing claims professionals. The AVP combines excellent technical claims handling, people management, and leadership skills. AVP’s provide managerial support, guidance and mentorship to their assigned team. This person also: Manages team of 5-7 Claim Professionals handling General Liability and Construction Defect claims Drives team engagement, development, performance, and growth Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews Participates in all Quality Assurance activities including monthly reviews and calibrations Utilizes data to determine action-planning and coaching opportunities Reviews coverage analyses and coaches accordingly Drives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposure Identifies and provides solutions for key issues and trends to senior leaders Allocates new incoming claims, re-opened claims, and escalations due to severity Acts as the escalation point for customers and brokers Part of the Claims Leadership Team. Opportunity to participate in leadership presentations Assists Director/VP in preparing and presenting reserve recommendations and claims trends Takes an active role in the Claims/UW/Actuarial feedback loop Plays an active role in performance management, recruitment and on-boarding Opportunity to participate in Claims wide action-planning, collaboration with peers Ability to manage through and pivot with change The Team: The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.
Requirements
- 10+ years of experience in handling claims. A JD from a law school with ABA accreditation may count as additional claims handling experience
- Bachelor’s degree required; JD a plus
- 5+ of experience in Commercial General Liability claims to include Bodily Injury, 3rd Party Property Damage, and Construction Defect.
- 4+ of Claims management experience.
- Leadership and people management skills.
- Expert knowledge of claims handling practices, including coverage analysis, litigation management and negotiation
- Excellent analytical, critical thinking, verbal and written communication skills are a must
- Strong rapport building and relationship effectiveness skills
- Experience in partnering with internal and external stakeholders, including Actuary, Underwriting, Legal and Risk Control
- Dedication to excellent customer service
- Ability to efficiently manage the claims load for your team by developing team, hiring top notch talent and providing hands-on training, mentoring, oversight and support
- Current insurance adjuster license(s), or ability to obtain within 90 days of employment
Nice To Haves
- JD a plus
Responsibilities
- Manages team of 5-7 Claim Professionals handling General Liability and Construction Defect claims
- Drives team engagement, development, performance, and growth
- Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews
- Participates in all Quality Assurance activities including monthly reviews and calibrations
- Utilizes data to determine action-planning and coaching opportunities
- Reviews coverage analyses and coaches accordingly
- Drives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposure
- Identifies and provides solutions for key issues and trends to senior leaders
- Allocates new incoming claims, re-opened claims, and escalations due to severity
- Acts as the escalation point for customers and brokers
- Part of the Claims Leadership Team.
- Opportunity to participate in leadership presentations
- Assists Director/VP in preparing and presenting reserve recommendations and claims trends
- Takes an active role in the Claims/UW/Actuarial feedback loop
- Plays an active role in performance management, recruitment and on-boarding
- Opportunity to participate in Claims wide action-planning, collaboration with peers
- Ability to manage through and pivot with change
Benefits
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short- term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
