Assistant Vice President - ServiceNow FSO and Property & Casualty (P&C) Consultant

Genpact LTD • New York, NY

64d • $120,000 - $150,000

About The Position

In this role We are seeking a highly skilled ServiceNow FSO and Property & Casualty (P&C) Consultant to lead and support digital transformation initiatives for financial institutions and insurance providers. The ideal candidate will have deep expertise in ServiceNow Financial Services Operations (FSO) and a strong understanding of Property & Casualty (P&C) insurance processes, helping clients streamline workflows, improve customer experience, and enhance operational efficiency.

Requirements

• Extensive experience in ServiceNow implementation with a focus on FSO and/or Insurance industry solutions.
• Strong understanding of P&C insurance processes, including claims management, underwriting, and policy administration.
• Hands-on experience in ServiceNow FSO module implementation (including Case Management, Client Lifecycle Operations, and Complaints Management).
• Knowledge of ITIL, ServiceNow ITSM, and regulatory compliance in the financial and insurance sector.
• Experience integrating ServiceNow with Guidewire, Duck Creek, or other core insurance platforms is a plus.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements.
• ServiceNow certifications (FSO, ITSM, or other relevant credentials) preferred.
• Excellent communication skills with the ability to engage with stakeholders at all levels.

Nice To Haves

• Experience working with mid-to-large insurance companies in a consulting or technical advisory role.
• Familiarity with AI-powered automation and digital transformation trends in financial services.
• Exposure to ServiceNow App Engine for custom insurance workflow development.
• Ability to lead ServiceNow training sessions and change management initiatives.
• ServiceNow CSA
• ServiceNow FSO Accreditations

Responsibilities

• Lead and support the implementation of ServiceNow FSO for financial institutions and insurance providers.
• Analyze, design, and configure ServiceNow workflows to optimize claims processing, underwriting, policy management, and regulatory compliance in P&C insurance.
• Work closely with business stakeholders to identify pain points and propose tailored solutions using ServiceNow FSO capabilities.
• Drive integration of ServiceNow with core insurance platforms such as Guidewire, Duck Creek, or legacy policy administration systems.
• Ensure seamless automation of policy servicing, claims management, and underwriting processes on the ServiceNow platform.
• Provide strategic advisory services to insurance firms on leveraging ServiceNow for operational excellence.
• Lead ServiceNow demonstrations and workshops for clients to showcase capabilities and potential ROI.
• Develop and deliver best practices, governance models, and continual improvement strategies for ServiceNow implementations.
• Collaborate with cross-functional teams including developers, architects, and business analysts to implement solutions effectively

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees