Assistant Vice President of Student Financial Operations

StrataTech Education Group•Phoenix, AZ

16h

About The Position

The Corporate Director of Student Financial Operations is responsible for enterprise-level operational execution of all student-facing Student Financial Services functions. This role drives measurable performance across Tuition Planning execution, Funding Operations, Active and Inactive Student Collections, Cohort Default Rate (CDR) engagement activities, and centralized student financial call center operations. Reporting to the Senior Vice President of Student Financial Services, the Corporate Director ensures defined enterprise standards are implemented consistently across campuses and remote teams. The position is accountable for speed-to-package performance, financial clearance SLAs, delinquency reduction, outreach execution, service quality, and performance visibility. This role converts enterprise strategy into daily operational results

Requirements

Bachelor’s degree from a four-year college or university required; advanced degree preferred.
Minimum of eight (8) years of progressive leadership experience in Student Financial Services, financial operations, funding strategy, or collections management within higher education or a regulated environment.
Demonstrated experience leading multi-campus Directors and centralized operational teams.
Strong knowledge of tuition planning models, scholarship administration, collections strategy, and default prevention frameworks.
Proven ability to design performance dashboards, monitor SLA compliance, and analyze division-level operational data.
Communication skills with ability to present performance insights to leadership.

Nice To Haves

Experience managing centralized call center operations preferred.

Responsibilities

Operational Performance & Execution
Execute enterprise service standards and operational directives established by the Senior Vice President of Student Financial Services
Drive performance against defined KPIs and SLAs across all student-facing financial functions
Monitor speed-to-package and financial clearance timelines and implement corrective actions where performance gaps exist
Ensure consistent workflow execution across campuses and centralized operations
Funding Operations & Packaging Management
Oversee daily execution of funding workflows, including scholarship processing and external funding documentation
Monitor funding gap trends and ensure timely resolution at the campus level
Drive packaging completion performance and reduce delays impacting student starts
Ensure documentation standards and compliance controls are consistently applied
Tuition Planning & Financial Clearance Execution
Enforce financial clearance service-level agreements (SLAs)
Identify and remove operational roadblocks affecting enrollment-to-start conversion
Ensure timely and accurate tuition planning documentation
Monitor campus-level performance and provide structured performance feedback
Collections & Delinquency Management
Drive outreach cadence execution across active and inactive student populations
Monitor account aging, delinquency trends, and recovery performance metrics
Ensure consistent promise-to-pay documentation and follow-through
Implement operational action plans to reduce delinquency exposure
CDR Operational Engagement
Execute proactive borrower engagement strategies for at-risk students and graduates
Monitor repayment trend data and outreach effectiveness
Maintain accurate operational documentation supporting institutional default prevention efforts
Provide recurring performance data to the Senior Vice President
Call Center & Student Experience Oversight
Oversee centralized student financial call center operations and campus-based engagement teams
Monitor performance indicators including responsiveness, resolution timelines, documentation accuracy, and quality assurance scores
Implement coaching and training plans to improve service delivery and operational efficiency
Ensure consistent student communication standards across all engagement channels
Workflow Implementation & Performance Reporting
Implement standardized workflows across all student-facing financial functions
Maintain and monitor SLAs
Produce recurring operational dashboards and campus-level performance reports
Translate performance data into structured operational improvement plans
Escalate systemic risks or trends to the Senior Vice President
Leadership & Accountability
Directly supervise Directors within student-facing financial operations
Establish measurable performance expectations aligned with enterprise benchmarks
Conduct performance evaluations and implement corrective action plans as needed
Lead operational training initiatives and continuous improvement efforts