Assistant Vice President of Facilities Management

Volunteers of American Greater New York•New York, NY

4d•Hybrid

About The Position

The Assistant Vice President (AVP) of Facilities Management is responsible for overseeing the physical maintenance and operation of VOA-GNY properties and construction management of all rehabilitation, new construction, and individual capital improvement projects, ensuring the organization continues to provide safe, accessible, and amenity-rich environments for low-income families and individuals and other people in need. Reporting to the Senior Vice President of Real Estate, the AVP of Facilities Management provides strategic and operational leadership across a portfolio of over 40 residential and community facilities, ensuring exceptional performance, client satisfaction, and asset value optimization. This role will improve the quality of our current and future properties through ongoing maintenance, operations and capital planning, and construction management, as well as increasing the value of our assets through increased savings and investments. This role oversees a dedicated team of senior directors, property and construction managers, and expeditors. Within VOA-GNY, the Real Estate Department (RED) is responsible for leading all development, property management, and asset management functions for the organization. VOA-GNY serves thousands across 67 sites, including 1,884 shelter beds, 2,326 permanent housing units, and 330 scattered-site apartments. With more than 1,700 units of affordable and supportive housing in the pipeline, RED is seeking to rapidly grow the organization’s housing portfolio to serve more households in need, with a focus on ensuring new developments are beautiful, innovative, and high quality. VOA-GNY recently received an unprecedented $20 million donation to support acquisition, predevelopment, and capital costs for new ground-up development in furtherance of this goal.

Requirements

Bachelor’s degree plus at least 10 years of direct, full-time professional property management and construction management experience, specifically in New York City.
The candidate must possess a comprehensive understanding of local and federal housing regulations.
The position requires excellent written and oral communication skills with demonstrated experience conveying complex concepts in a clear, persuasive, and succinct manner.
The candidate must have the ability to maintain strong, positive relationships with a variety of internal and external stakeholders.
Exceptional project management skills with the ability to manage multiple complex projects simultaneously under tight deadlines are required.

Nice To Haves

A Master’s degree in real estate, construction management, architecture, urban planning, public administration, business, or a related area of study is strongly preferred.
Certifications in property management, construction management, sustainability, or other facility related fields are strongly preferred.
Familiarity with issues pertaining to homeless services, behavioral health and substance use disorders, and intimate partner violence is a plus.

Responsibilities

Property Management: Oversight of physical plant, building systems, work orders, unit turnover, maintenance staffing, preventive maintenance, and emergency response.
Securing Funding: Identifying needs, developing scopes of work, persuasively communicating, and securing funding for capital needs from various City, State, philanthropic, and other funders.
Capital Planning and Design: Oversee capital planning for the entire portfolio, prioritizing projects based on physical need, client and staff experience, regulatory requirements, and other factors. Develop and review scopes of work to incorporate trauma informed design that supports specific resident and staff needs and desires.
Construction Management: Manage large-scale rehabilitation, new construction, and individual capital improvement projects from scoping through procurement, design, construction, and closeout.
Team Development: Support the professional development of directors, property managers, and on-site maintenance teams, fostering accountability and high performance.
Policies and Procedures: Establish and enforce policies and procedures across the portfolio. Develop and collect metrics to evaluate quality of services and progress towards goals.
Compliance: Ensure compliance with all local, state, and federal regulations, including safety, building codes, and environmental standards. Prevent and clear violations.
Operational Excellence and Efficiency: Develop, review, and manage annual operating budgets and capital plans and implement and oversee expense controls. Monitor financial performance, analyze variances, and implement corrective actions as needed and in collaboration with asset management and finance teams. Enforce purchasing policy, implementing cost saving measures and avoiding waste.
Technology: Utilize technology to increase efficiency and client satisfaction. Stay on the cutting edge of property and construction management technologies. Utilize building management systems, work order systems, and other technologies that cut costs and increase efficiencies.
Sustainability: Assess the current portfolio and support planning for new construction projects through expertise in energy systems and sustainable design. Incorporate sustainability and energy efficiency measures where feasible.
External Communication: Supervise and work collaboratively with consultants including lenders, attorneys, architects, engineers, contractors, and others.
Interdepartmental Collaboration: Work with peer AVPs in Asset Management, Program Services, Finance, Human Resources, Policy, and Development to create seamless workflow and support agency strategy. Supervise assigned staff.